FCC Consumer Complaints – 20 April 2021
Introduction
A total of 1080 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 20 April 2021, this represented an increase from the 914 complaints recorded the previous day. The complaints came from 52 states and territories, with Florida reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 660 complaints.
Key statistics
- Total complaints
- 1080
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (660)
- Most reported state/territory
- Florida (128)
Where the complaints came from
The 1080 complaints recorded on 20 April 2021 were submitted from 661 cities across 52 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 128 | 11.9% |
| Texas | 117 | 10.8% |
| California | 113 | 10.5% |
| New York | 55 | 5.1% |
| Colorado | 44 | 4.1% |
| Georgia | 42 | 3.9% |
| Pennsylvania | 41 | 3.8% |
| North Carolina | 35 | 3.2% |
| Virginia | 34 | 3.1% |
| Illinois | 33 | 3.1% |
| Other states and territories | 437 | 40.5% |
What the complaints were about
A total of 8 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 835 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 835 | 77.3% |
| Internet | 127 | 11.8% |
| TV | 79 | 7.3% |
| Broadband Story | 22 | 2.0% |
| Radio | 9 | 0.8% |
| Emergency | 6 | 0.6% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
835 complaints were recorded in this category, representing 77.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 660 | 79.0% |
| Billing | 49 | 5.9% |
| Availability (including rural call completion) | 37 | 4.4% |
| Number Portability (keeping your number if you change providers) | 27 | 3.2% |
| Equipment | 26 | 3.1% |
| Privacy | 13 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.1% |
| Interference (including signal jammers) | 6 | 0.7% |
| Junk Faxes | 6 | 0.7% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers) among the most common.
Internet complaints
127 complaints were recorded in this category, representing 11.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 43 | 33.9% |
| Availability | 42 | 33.1% |
| Speed | 23 | 18.1% |
| Privacy | 8 | 6.3% |
| Interference | 6 | 4.7% |
| Equipment | 5 | 3.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
79 complaints were recorded in this category, representing 7.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 30 | 38.0% |
| Loud Commercials | 16 | 20.3% |
| Indecency | 14 | 17.7% |
| Availability | 12 | 15.2% |
| Equipment | 3 | 3.8% |
| Interference | 3 | 3.8% |
| Privacy | 1 | 1.3% |
A broad mix of issues was reported in this category, with Billing, Loud Commercials and Indecency among the most common.
Unwanted calls
There were 660 complaints relating to unwanted calls on this date, representing 61.1% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (205) 267-5548 | 22 | 3.3% |
| (559) 633-1223 | 16 | 2.4% |
| (250) 267-5548 | 2 | 0.3% |
| (409) 429-5504 | 2 | 0.3% |
| (678) 916-5644 | 2 | 0.3% |
| (719) 452-8970 | 2 | 0.3% |
| (720) 617-8243 | 2 | 0.3% |
| (970) 252-9070 | 2 | 0.3% |
| (203) 403-8360 | 1 | 0.2% |
| (203) 777-4045 | 1 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 304-1447 | 9 | 1.4% |
| (325) 669-1790 | 5 | 0.8% |
| (270) 330-2758 | 2 | 0.3% |
| (530) 206-5391 | 2 | 0.3% |
| (719) 452-8970 | 2 | 0.3% |
| (844) 403-0675 | 2 | 0.3% |
| (888) 383-9175 | 2 | 0.3% |
| (888) 572-0612 | 2 | 0.3% |
| (203) 403-8360 | 1 | 0.2% |
| (203) 777-4045 | 1 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 304-1447 was reported slightly more often than other business contact numbers.
- (205) 267-5548 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.