FCC Consumer Complaints – 27 April 2021
Introduction
On 27 April 2021, 1290 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 1035 complaints the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 601 complaints.
Key statistics
- Total complaints
- 1290
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (601)
- Most reported state/territory
- California (139)
Where the complaints came from
The 1290 complaints recorded on 27 April 2021 originated from 768 cities across 51 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 139 | 10.8% |
| Texas | 134 | 10.4% |
| Florida | 113 | 8.8% |
| New York | 75 | 5.8% |
| Ohio | 53 | 4.1% |
| Colorado | 49 | 3.8% |
| Pennsylvania | 46 | 3.6% |
| Georgia | 45 | 3.5% |
| Illinois | 44 | 3.4% |
| North Carolina | 43 | 3.3% |
| Other states and territories | 541 | 41.9% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 750 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 750 | 58.1% |
| TV | 360 | 27.9% |
| Internet | 117 | 9.1% |
| Broadband Story | 44 | 3.4% |
| Radio | 15 | 1.2% |
| Accessibility | 3 | 0.2% |
| Emergency | 1 | 0.1% |
Phone complaints
750 complaints were recorded in this category, representing 58.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 601 | 80.1% |
| Billing | 46 | 6.1% |
| Availability (including rural call completion) | 36 | 4.8% |
| Equipment | 24 | 3.2% |
| Number Portability (keeping your number if you change providers) | 17 | 2.3% |
| Interference (including signal jammers) | 8 | 1.1% |
| Junk Faxes | 7 | 0.9% |
| Privacy | 6 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.7% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
TV complaints
360 complaints were recorded in this category, representing 27.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 252 | 70.0% |
| Availability | 52 | 14.4% |
| Billing | 33 | 9.2% |
| Loud Commercials | 13 | 3.6% |
| Privacy | 4 | 1.1% |
| Equipment | 3 | 0.8% |
| Interference | 3 | 0.8% |
The largest share of complaints in this category related to Indecency and Availability, with fewer reports falling into other issue types.
Internet complaints
117 complaints were recorded in this category, representing 9.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 46 | 39.3% |
| Billing | 31 | 26.5% |
| Speed | 15 | 12.8% |
| Equipment | 11 | 9.4% |
| Interference | 8 | 6.8% |
| Privacy | 6 | 5.1% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Broadband Story complaints
44 complaints were recorded in this category, representing 3.4% of the total.
| Issue | Complaints | Share |
|---|
Unwanted calls
A total of 601 complaints relating to unwanted calls were recorded on this date, representing 46.6% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (559) 242-0034 | 9 | 1.5% |
| (270) 506-1081 | 2 | 0.3% |
| (443) 466-5555 | 2 | 0.3% |
| (508) 775-9303 | 2 | 0.3% |
| (518) 671-7144 | 2 | 0.3% |
| (609) 493-4894 | 2 | 0.3% |
| (717) 892-5341 | 2 | 0.3% |
| (833) 557-1381 | 2 | 0.3% |
| (973) 512-4219 | 2 | 0.3% |
| (201) 503-8201 | 1 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 304-1447 | 7 | 1.2% |
| (714) 451-7388 | 3 | 0.5% |
| (443) 466-5555 | 2 | 0.3% |
| (833) 557-1381 | 2 | 0.3% |
| (844) 539-1149 | 2 | 0.3% |
| (888) 680-1339 | 2 | 0.3% |
| (201) 468-8579 | 1 | 0.2% |
| (201) 992-0674 | 1 | 0.2% |
| (202) 251-3868 | 1 | 0.2% |
| (203) 467-2527 | 1 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 304-1447 stood out as the most frequently reported business contact number.
- (559) 242-0034 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.