FCC Consumer Complaints – 2 May 2021
Introduction
On Sunday, 2 May 2021, the Federal Communications Commission recorded 300 consumer complaints relating to telecommunications services, this represented a decline from the 497 complaints recorded the previous day. Complaints were reported across 43 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 123 complaints.
Key statistics
- Total complaints
- 300
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (123)
- Most reported state/territory
- California (38)
Where the complaints came from
A total of 300 complaints were recorded on 2 May 2021, with reports originating from 230 cities in 43 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 38 | 12.7% |
| Texas | 32 | 10.7% |
| Kentucky | 22 | 7.3% |
| Florida | 18 | 6.0% |
| Ohio | 17 | 5.7% |
| North Carolina | 15 | 5.0% |
| Virginia | 15 | 5.0% |
| New York | 12 | 4.0% |
| Georgia | 11 | 3.7% |
| Missouri | 10 | 3.3% |
| Other states and territories | 110 | 36.7% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone was the most reported category, with 178 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 178 | 59.3% |
| Internet | 64 | 21.3% |
| TV | 35 | 11.7% |
| Radio | 14 | 4.7% |
| Broadband Story | 9 | 3.0% |
Phone complaints
178 complaints were recorded in this category, representing 59.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 123 | 69.1% |
| Billing | 18 | 10.1% |
| Availability (including rural call completion) | 12 | 6.7% |
| Equipment | 12 | 6.7% |
| Interference (including signal jammers) | 4 | 2.2% |
| Number Portability (keeping your number if you change providers) | 3 | 1.7% |
| Privacy | 3 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.1% |
| Slamming (change of your carrier without permission) | 1 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
64 complaints were recorded in this category, representing 21.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 22 | 34.4% |
| Billing | 17 | 26.6% |
| Speed | 11 | 17.2% |
| Equipment | 6 | 9.4% |
| Interference | 6 | 9.4% |
| Privacy | 2 | 3.1% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
35 complaints were recorded in this category, representing 11.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 13 | 37.1% |
| Billing | 11 | 31.4% |
| Availability | 5 | 14.3% |
| Indecency | 5 | 14.3% |
| Equipment | 1 | 2.9% |
Loud Commercials and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.