FCC Consumer Complaints – 11 May 2021
Introduction
The Federal Communications Commission recorded 1057 consumer complaints on 11 May 2021 relating to telecommunications services, this was higher than the 982 complaints recorded the previous day. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 673 complaints.
Key statistics
- Total complaints
- 1057
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (673)
- Most reported state/territory
- California (113)
Where the complaints came from
Reports recorded on 11 May 2021 show 1057 complaints originating from 692 cities across 52 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 113 | 10.7% |
| Texas | 109 | 10.3% |
| North Carolina | 81 | 7.7% |
| Florida | 70 | 6.6% |
| New York | 47 | 4.4% |
| Washington | 40 | 3.8% |
| Illinois | 38 | 3.6% |
| Michigan | 31 | 2.9% |
| Massachusetts | 30 | 2.8% |
| New Jersey | 30 | 2.8% |
| Other states and territories | 467 | 44.2% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 854 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 854 | 80.8% |
| Internet | 112 | 10.6% |
| TV | 65 | 6.1% |
| Radio | 14 | 1.3% |
| Broadband Story | 8 | 0.8% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
854 complaints were recorded in this category, representing 80.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 673 | 78.8% |
| Billing | 53 | 6.2% |
| Availability (including rural call completion) | 35 | 4.1% |
| Equipment | 27 | 3.2% |
| Junk Faxes | 22 | 2.6% |
| Interference (including signal jammers) | 15 | 1.8% |
| Privacy | 13 | 1.5% |
| Number Portability (keeping your number if you change providers) | 9 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.8% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
112 complaints were recorded in this category, representing 10.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 47 | 42.0% |
| Billing | 38 | 33.9% |
| Speed | 13 | 11.6% |
| Equipment | 5 | 4.5% |
| Interference | 5 | 4.5% |
| Privacy | 4 | 3.6% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
65 complaints were recorded in this category, representing 6.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 26 | 40.0% |
| Availability | 18 | 27.7% |
| Loud Commercials | 8 | 12.3% |
| Equipment | 7 | 10.8% |
| Indecency | 3 | 4.6% |
| Interference | 3 | 4.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
673 complaints relating to unwanted calls were recorded on this date, accounting for 63.7% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (860) 237-3907 | 7 | 1.0% |
| (224) 354-4269 | 2 | 0.3% |
| (302) 273-8587 | 2 | 0.3% |
| (325) 238-4276 | 2 | 0.3% |
| (724) 913-6530 | 2 | 0.3% |
| (732) 209-5274 | 2 | 0.3% |
| (202) 221-3772 | 1 | 0.1% |
| (202) 843-5857 | 1 | 0.1% |
| (202) 971-7495 | 1 | 0.1% |
| (203) 533-8900 | 1 | 0.1% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 304-1447 | 22 | 3.3% |
| (315) 232-8257 | 3 | 0.4% |
| (573) 424-4363 | 2 | 0.3% |
| (629) 246-7113 | 2 | 0.3% |
| (855) 523-2480 | 2 | 0.3% |
| (201) 201-3377 | 1 | 0.1% |
| (202) 221-3772 | 1 | 0.1% |
| (202) 971-7495 | 1 | 0.1% |
| (202) 982-3136 | 1 | 0.1% |
| (203) 553-8900 | 1 | 0.1% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 304-1447 stood out as the most frequently reported business contact number.
- (860) 237-3907 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.