FCC Consumer Complaints – 26 May 2021
Introduction
A total of 1168 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 26 May 2021, this represented an increase from the 1112 complaints recorded the previous day. Reports were received from 53 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 755 complaints.
Key statistics
- Total complaints
- 1168
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (755)
- Most reported state/territory
- California (129)
Where the complaints came from
The 1168 complaints recorded on 26 May 2021 originated from 771 cities across 53 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 129 | 11.0% |
| Florida | 118 | 10.1% |
| Texas | 79 | 6.8% |
| New York | 56 | 4.8% |
| Ohio | 48 | 4.1% |
| Pennsylvania | 47 | 4.0% |
| Virginia | 45 | 3.9% |
| Georgia | 44 | 3.8% |
| Kentucky | 41 | 3.5% |
| North Carolina | 40 | 3.4% |
| Other states and territories | 517 | 44.3% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 931 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 931 | 79.7% |
| Internet | 144 | 12.3% |
| TV | 66 | 5.7% |
| Radio | 12 | 1.0% |
| Broadband Story | 9 | 0.8% |
| Accessibility | 4 | 0.3% |
| Emergency | 2 | 0.2% |
Phone complaints
931 complaints were recorded in this category, representing 79.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 755 | 81.1% |
| Billing | 64 | 6.9% |
| Availability (including rural call completion) | 39 | 4.2% |
| Equipment | 25 | 2.7% |
| Privacy | 17 | 1.8% |
| Junk Faxes | 12 | 1.3% |
| Number Portability (keeping your number if you change providers) | 9 | 1.0% |
| Interference (including signal jammers) | 6 | 0.6% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
144 complaints were recorded in this category, representing 12.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 64 | 44.4% |
| Billing | 43 | 29.9% |
| Speed | 17 | 11.8% |
| Privacy | 10 | 6.9% |
| Equipment | 5 | 3.5% |
| Interference | 5 | 3.5% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
66 complaints were recorded in this category, representing 5.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 31.8% |
| Availability | 18 | 27.3% |
| Loud Commercials | 17 | 25.8% |
| Equipment | 4 | 6.1% |
| Indecency | 4 | 6.1% |
| Interference | 2 | 3.0% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Loud Commercials.
Unwanted calls
755 complaints relating to unwanted calls were recorded on this date, accounting for 64.6% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (386) 518-2856 | 6 | 0.8% |
| (877) 864-4566 | 3 | 0.4% |
| (908) 940-6043 | 3 | 0.4% |
| (404) 276-0735 | 2 | 0.3% |
| (406) 632-4351 | 2 | 0.3% |
| (562) 696-7265 | 2 | 0.3% |
| (689) 207-8039 | 2 | 0.3% |
| (833) 372-7537 | 2 | 0.3% |
| (202) 843-1329 | 1 | 0.1% |
| (202) 977-2430 | 1 | 0.1% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 304-1447 | 9 | 1.2% |
| (866) 202-4955 | 6 | 0.8% |
| (315) 232-8257 | 3 | 0.4% |
| (908) 940-6043 | 3 | 0.4% |
| (323) 489-6040 | 2 | 0.3% |
| (555) 555-5555 | 2 | 0.3% |
| (740) 637-0054 | 2 | 0.3% |
| (833) 582-1664 | 2 | 0.3% |
| (877) 287-1090 | 2 | 0.3% |
| (888) 627-0341 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 304-1447 was reported slightly more often than other business contact numbers.
- (386) 518-2856 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.