FCC Consumer Complaints – 30 May 2021
Introduction
On Sunday, 30 May 2021, 339 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 448 complaints the previous day. Complaints were reported across 45 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 193 complaints.
Key statistics
- Total complaints
- 339
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (193)
- Most reported state/territory
- California (44)
Where the complaints came from
On 30 May 2021, the 339 complaints recorded by the Federal Communications Commission were reported from 237 cities across 45 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 44 | 13.0% |
| Texas | 37 | 10.9% |
| New York | 26 | 7.7% |
| Florida | 21 | 6.2% |
| Oklahoma | 20 | 5.9% |
| Ohio | 18 | 5.3% |
| Indiana | 15 | 4.4% |
| North Carolina | 13 | 3.8% |
| Kentucky | 12 | 3.5% |
| Georgia | 10 | 2.9% |
| Other states and territories | 123 | 36.3% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 241 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 241 | 71.1% |
| Internet | 54 | 15.9% |
| TV | 35 | 10.3% |
| Radio | 7 | 2.1% |
| Emergency | 2 | 0.6% |
Phone complaints
241 complaints were recorded in this category, representing 71.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 193 | 80.1% |
| Billing | 20 | 8.3% |
| Availability (including rural call completion) | 13 | 5.4% |
| Cramming (unauthorized charges on your phone bill) | 5 | 2.1% |
| Equipment | 4 | 1.7% |
| Privacy | 3 | 1.2% |
| Interference (including signal jammers) | 2 | 0.8% |
| Number Portability (keeping your number if you change providers) | 1 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Cramming (unauthorized charges on your phone bill).
Internet complaints
54 complaints were recorded in this category, representing 15.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 20 | 37.0% |
| Billing | 14 | 25.9% |
| Speed | 11 | 20.4% |
| Interference | 6 | 11.1% |
| Privacy | 2 | 3.7% |
| Equipment | 1 | 1.9% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
35 complaints were recorded in this category, representing 10.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 16 | 45.7% |
| Loud Commercials | 7 | 20.0% |
| Equipment | 4 | 11.4% |
| Billing | 3 | 8.6% |
| Indecency | 3 | 8.6% |
| Privacy | 2 | 5.7% |
The largest share of complaints in this category related to Availability and Loud Commercials, with fewer reports falling into other issue types.
Unwanted calls
A total of 193 complaints relating to unwanted calls were recorded on this date, representing 56.9% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (812) 704-5440 | 5 | 2.6% |
| (270) 727-5125 | 2 | 1.0% |
| (513) 696-1920 | 2 | 1.0% |
| (678) 237-5411 | 2 | 1.0% |
| (209) 502-6608 | 1 | 0.5% |
| (214) 801-0409 | 1 | 0.5% |
| (215) 327-6972 | 1 | 0.5% |
| (251) 255-9364 | 1 | 0.5% |
| (270) 770-2851 | 1 | 0.5% |
| (270) 817-0002 | 1 | 0.5% |
Key patterns
- Text Message was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (812) 704-5440 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.