FCC Consumer Complaints – 13 July 2021
Introduction
On 13 July 2021, the Federal Communications Commission recorded 957 consumer complaints relating to telecommunications services, this was higher than the 940 complaints recorded the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 497 complaints.
Key statistics
- Total complaints
- 957
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (497)
- Most reported state/territory
- California (118)
Where the complaints came from
A total of 957 complaints were recorded on 13 July 2021, with reports originating from 641 cities in 50 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 118 | 12.3% |
| Texas | 83 | 8.7% |
| New York | 66 | 6.9% |
| Florida | 64 | 6.7% |
| Illinois | 33 | 3.4% |
| Ohio | 32 | 3.3% |
| Georgia | 31 | 3.2% |
| Michigan | 28 | 2.9% |
| North Carolina | 28 | 2.9% |
| Tennessee | 28 | 2.9% |
| Other states and territories | 444 | 46.4% |
What the complaints were about
The complaints recorded on this date fell into 8 different complaint categories. Phone accounted for the largest share, with 691 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 691 | 72.2% |
| Internet | 160 | 16.7% |
| TV | 74 | 7.7% |
| Radio | 19 | 2.0% |
| Emergency | 6 | 0.6% |
| Broadband Story | 4 | 0.4% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
691 complaints were recorded in this category, representing 72.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 497 | 71.9% |
| Availability (including rural call completion) | 48 | 6.9% |
| Billing | 45 | 6.5% |
| Equipment | 39 | 5.6% |
| Number Portability (keeping your number if you change providers) | 20 | 2.9% |
| Privacy | 13 | 1.9% |
| Junk Faxes | 11 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.4% |
| Interference (including signal jammers) | 7 | 1.0% |
| Rural Call Completion | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
160 complaints were recorded in this category, representing 16.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 74 | 46.3% |
| Availability | 51 | 31.9% |
| Speed | 15 | 9.4% |
| Equipment | 7 | 4.4% |
| Interference | 7 | 4.4% |
| Privacy | 6 | 3.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
74 complaints were recorded in this category, representing 7.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 36.5% |
| Availability | 17 | 23.0% |
| Loud Commercials | 11 | 14.9% |
| Equipment | 8 | 10.8% |
| Indecency | 8 | 10.8% |
| Interference | 2 | 2.7% |
| Privacy | 1 | 1.4% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.