FCC Consumer Complaints – 21 July 2021
Introduction
The Federal Communications Commission recorded 873 consumer complaints on 21 July 2021 relating to telecommunications services, complaint volume increased from 818 complaints the day before. Reports were received from 48 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 441 complaints.
Key statistics
- Total complaints
- 873
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (441)
- Most reported state/territory
- California (103)
Where the complaints came from
A total of 873 complaints were recorded on 21 July 2021, with reports originating from 591 cities in 48 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 103 | 11.8% |
| New York | 92 | 10.5% |
| Texas | 71 | 8.1% |
| Florida | 68 | 7.8% |
| Georgia | 44 | 5.0% |
| Kansas | 27 | 3.1% |
| Washington | 26 | 3.0% |
| New Jersey | 25 | 2.9% |
| Illinois | 24 | 2.7% |
| Virginia | 24 | 2.7% |
| Other states and territories | 363 | 41.6% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 623 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 623 | 71.4% |
| Internet | 159 | 18.2% |
| TV | 69 | 7.9% |
| Radio | 12 | 1.4% |
| Accessibility | 6 | 0.7% |
| Emergency | 3 | 0.3% |
| Broadband Story | 1 | 0.1% |
Phone complaints
623 complaints were recorded in this category, representing 71.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 441 | 70.8% |
| Availability (including rural call completion) | 56 | 9.0% |
| Billing | 47 | 7.5% |
| Equipment | 37 | 5.9% |
| Junk Faxes | 12 | 1.9% |
| Privacy | 12 | 1.9% |
| Number Portability (keeping your number if you change providers) | 8 | 1.3% |
| Interference (including signal jammers) | 6 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
159 complaints were recorded in this category, representing 18.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 57 | 35.8% |
| Availability | 54 | 34.0% |
| Equipment | 15 | 9.4% |
| Interference | 14 | 8.8% |
| Speed | 13 | 8.2% |
| Privacy | 5 | 3.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
69 complaints were recorded in this category, representing 7.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 40.6% |
| Availability | 17 | 24.6% |
| Indecency | 11 | 15.9% |
| Loud Commercials | 11 | 15.9% |
| Interference | 2 | 2.9% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.