FCC Consumer Complaints – 1 August 2021
Introduction
On Sunday, 1 August 2021, 294 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 342 complaints recorded the day before. The complaints came from 44 states and territories, with Florida reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 118 complaints.
Key statistics
- Total complaints
- 294
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (118)
- Most reported state/territory
- Florida (31)
Where the complaints came from
The 294 complaints recorded on 1 August 2021 originated from 228 cities across 44 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 31 | 10.5% |
| California | 29 | 9.9% |
| Texas | 29 | 9.9% |
| New York | 18 | 6.1% |
| Washington | 13 | 4.4% |
| Ohio | 12 | 4.1% |
| Illinois | 11 | 3.7% |
| Kentucky | 11 | 3.7% |
| South Carolina | 11 | 3.7% |
| Alabama | 10 | 3.4% |
| Other states and territories | 119 | 40.5% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 182 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 182 | 61.9% |
| Internet | 65 | 22.1% |
| TV | 41 | 13.9% |
| Radio | 3 | 1.0% |
| Broadband Story | 2 | 0.7% |
| Accessibility | 1 | 0.3% |
Phone complaints
182 complaints were recorded in this category, representing 61.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 118 | 64.8% |
| Billing | 18 | 9.9% |
| Availability (including rural call completion) | 17 | 9.3% |
| Equipment | 15 | 8.2% |
| Number Portability (keeping your number if you change providers) | 6 | 3.3% |
| Interference (including signal jammers) | 4 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.5% |
| Junk Faxes | 1 | 0.5% |
| Privacy | 1 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
65 complaints were recorded in this category, representing 22.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 24 | 36.9% |
| Billing | 14 | 21.5% |
| Speed | 11 | 16.9% |
| Interference | 6 | 9.2% |
| Equipment | 5 | 7.7% |
| Privacy | 5 | 7.7% |
A broad mix of issues was reported in this category, with Availability, Billing and Speed among the most common.
TV complaints
41 complaints were recorded in this category, representing 13.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 15 | 36.6% |
| Availability | 10 | 24.4% |
| Billing | 7 | 17.1% |
| Loud Commercials | 5 | 12.2% |
| Equipment | 2 | 4.9% |
| Interference | 2 | 4.9% |
The largest share of complaints in this category related to Indecency and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.