FCC Consumer Complaints – 21 August 2021
Introduction
On Saturday, 21 August 2021, the Federal Communications Commission recorded 380 consumer complaints relating to telecommunications services, this represented a decline from the 1037 complaints recorded the day before. Complaints were reported across 46 states and territories, with Florida slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 200 complaints.
Key statistics
- Total complaints
- 380
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (200)
- Most reported state/territory
- Florida (46)
Where the complaints came from
On 21 August 2021, the 380 complaints recorded by the Federal Communications Commission were reported from 277 cities across 46 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 46 | 12.1% |
| California | 41 | 10.8% |
| Georgia | 21 | 5.5% |
| New York | 21 | 5.5% |
| Texas | 20 | 5.3% |
| Virginia | 17 | 4.5% |
| New Mexico | 15 | 3.9% |
| Illinois | 12 | 3.2% |
| Indiana | 12 | 3.2% |
| Maryland | 11 | 2.9% |
| Other states and territories | 164 | 43.2% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 273 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 273 | 71.8% |
| Internet | 75 | 19.7% |
| TV | 27 | 7.1% |
| Broadband Story | 2 | 0.5% |
| Accessibility | 1 | 0.3% |
| Emergency | 1 | 0.3% |
| Radio | 1 | 0.3% |
Phone complaints
273 complaints were recorded in this category, representing 71.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 200 | 73.3% |
| Availability (including rural call completion) | 20 | 7.3% |
| Billing | 18 | 6.6% |
| Equipment | 13 | 4.8% |
| Number Portability (keeping your number if you change providers) | 6 | 2.2% |
| Privacy | 6 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 5 | 1.8% |
| Interference (including signal jammers) | 5 | 1.8% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
75 complaints were recorded in this category, representing 19.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 36.0% |
| Availability | 25 | 33.3% |
| Interference | 8 | 10.7% |
| Speed | 6 | 8.0% |
| Privacy | 5 | 6.7% |
| Equipment | 4 | 5.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.