FCC Consumer Complaints – 5 September 2021
Introduction
On Sunday, 5 September 2021, 326 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 391 complaints recorded the previous day. Complaints were reported across 43 states and territories, with Alaska slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 326
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (122)
- Most reported state/territory
- Alaska (36)
Where the complaints came from
On 5 September 2021, the 326 complaints recorded by the Federal Communications Commission were reported from 216 cities across 43 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A notable concentration at the city level was observed in Alaska, where Sadfgsdfg accounted for 35 of the 36 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Alaska | 36 | 11.0% |
| Texas | 27 | 8.3% |
| California | 26 | 8.0% |
| Florida | 25 | 7.7% |
| New York | 17 | 5.2% |
| Kentucky | 14 | 4.3% |
| Washington | 13 | 4.0% |
| Alabama | 11 | 3.4% |
| Illinois | 11 | 3.4% |
| Colorado | 10 | 3.1% |
| Other states and territories | 136 | 41.7% |
Location highlights
- Only two cities were associated with complaints in Alaska, Sadfgsdfg and Anchorage.
- Complaint activity in Alaska was almost entirely concentrated in Sadfgsdfg.
What the complaints were about
The complaints recorded on this date were spread across 8 complaint categories. Phone was the most reported category, with 191 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 191 | 58.6% |
| Internet | 82 | 25.2% |
| TV | 38 | 11.7% |
| Radio | 11 | 3.4% |
| Accessibility | 1 | 0.3% |
| Broadband Story | 1 | 0.3% |
| Emergency | 1 | 0.3% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
191 complaints were recorded in this category, representing 58.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 122 | 63.9% |
| Availability (including rural call completion) | 20 | 10.5% |
| Privacy | 13 | 6.8% |
| Equipment | 12 | 6.3% |
| Billing | 11 | 5.8% |
| Number Portability (keeping your number if you change providers) | 8 | 4.2% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.6% |
| Interference (including signal jammers) | 1 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Privacy and Equipment among the most common.
Internet complaints
82 complaints were recorded in this category, representing 25.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 49 | 59.8% |
| Availability | 16 | 19.5% |
| Speed | 10 | 12.2% |
| Interference | 3 | 3.7% |
| Equipment | 2 | 2.4% |
| Privacy | 2 | 2.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
38 complaints were recorded in this category, representing 11.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 18 | 47.4% |
| Availability | 13 | 34.2% |
| Billing | 5 | 13.2% |
| Indecency | 1 | 2.6% |
| Interference | 1 | 2.6% |
The largest share of complaints in this category related to Loud Commercials and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.