FCC Consumer Complaints – 15 September 2021
Introduction
A total of 1086 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Wednesday, 15 September 2021, this represented an increase from the 962 complaints recorded the day before. Complaints were reported across 51 states and territories, with Texas slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 606 complaints recorded.
Key statistics
- Total complaints
- 1086
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (606)
- Most reported state/territory
- Texas (126)
Where the complaints came from
Across 708 cities in 51 states and territories, a total of 1086 complaints were recorded on 15 September 2021. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 126 | 11.6% |
| California | 107 | 9.9% |
| Florida | 70 | 6.4% |
| New York | 63 | 5.8% |
| Pennsylvania | 50 | 4.6% |
| New Jersey | 37 | 3.4% |
| Nevada | 37 | 3.4% |
| Ohio | 37 | 3.4% |
| Louisiana | 35 | 3.2% |
| North Carolina | 35 | 3.2% |
| Other states and territories | 489 | 45.0% |
Location highlight
California had the widest distribution of complaints, with reports originating from 77 different cities.
What the complaints were about
Complaints recorded on this date related to 8 different complaint categories. The largest number of complaints fell within Phone, which accounted for 804 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 804 | 74.0% |
| Internet | 175 | 16.1% |
| TV | 80 | 7.4% |
| Radio | 18 | 1.7% |
| Accessibility | 3 | 0.3% |
| Emergency | 3 | 0.3% |
| Broadband Story | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
804 complaints were recorded in this category, representing 74.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 606 | 75.4% |
| Billing | 63 | 7.8% |
| Availability (including rural call completion) | 48 | 6.0% |
| Equipment | 25 | 3.1% |
| Privacy | 16 | 2.0% |
| Interference (including signal jammers) | 14 | 1.7% |
| Number Portability (keeping your number if you change providers) | 13 | 1.6% |
| Junk Faxes | 12 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
175 complaints were recorded in this category, representing 16.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 73 | 41.7% |
| Billing | 56 | 32.0% |
| Speed | 17 | 9.7% |
| Equipment | 11 | 6.3% |
| Privacy | 11 | 6.3% |
| Interference | 7 | 4.0% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
80 complaints were recorded in this category, representing 7.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 33.8% |
| Availability | 25 | 31.3% |
| Indecency | 10 | 12.5% |
| Loud Commercials | 8 | 10.0% |
| Equipment | 5 | 6.3% |
| Interference | 3 | 3.8% |
| Privacy | 2 | 2.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 606 complaints relating to unwanted calls on this date, representing 55.8% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (725) 212-4933 | 5 | 0.8% |
| (775) 245-5402 | 3 | 0.5% |
| (510) 264-7564 | 2 | 0.3% |
| (725) 241-9228 | 2 | 0.3% |
| (725) 720-2917 | 2 | 0.3% |
| (775) 254-5970 | 2 | 0.3% |
| (833) 304-1447 | 2 | 0.3% |
| (833) 317-0606 | 2 | 0.3% |
| (844) 364-8088 | 2 | 0.3% |
| (888) 774-4930 | 2 | 0.3% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (725) 212-4933 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.