FCC Consumer Complaints – 29 September 2021
Introduction
The Federal Communications Commission recorded 904 consumer complaints on 29 September 2021 relating to telecommunications services, this represented a decline from the 993 complaints recorded the day before. Complaints were reported across 52 states and territories, with Texas slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 501 complaints.
Key statistics
- Total complaints
- 904
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (501)
- Most reported state/territory
- Texas (90)
Where the complaints came from
Reports recorded on 29 September 2021 show 904 complaints originating from 612 cities across 52 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 90 | 10.0% |
| California | 79 | 8.7% |
| Florida | 69 | 7.6% |
| New York | 53 | 5.9% |
| North Carolina | 37 | 4.1% |
| Michigan | 33 | 3.7% |
| Ohio | 32 | 3.5% |
| Colorado | 30 | 3.3% |
| New Jersey | 29 | 3.2% |
| Georgia | 26 | 2.9% |
| Other states and territories | 425 | 47.0% |
What the complaints were about
A total of 8 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 682 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 682 | 75.4% |
| Internet | 138 | 15.3% |
| TV | 61 | 6.7% |
| Radio | 16 | 1.8% |
| Accessibility | 3 | 0.3% |
| Broadband Story | 2 | 0.2% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
682 complaints were recorded in this category, representing 75.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 501 | 73.5% |
| Availability (including rural call completion) | 44 | 6.5% |
| Billing | 37 | 5.4% |
| Equipment | 37 | 5.4% |
| Number Portability (keeping your number if you change providers) | 18 | 2.6% |
| Junk Faxes | 16 | 2.3% |
| Privacy | 10 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.3% |
| Interference (including signal jammers) | 8 | 1.2% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
138 complaints were recorded in this category, representing 15.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 48 | 34.8% |
| Availability | 47 | 34.1% |
| Speed | 19 | 13.8% |
| Equipment | 10 | 7.2% |
| Interference | 8 | 5.8% |
| Privacy | 6 | 4.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
61 complaints were recorded in this category, representing 6.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 37.7% |
| Availability | 21 | 34.4% |
| Loud Commercials | 9 | 14.8% |
| Equipment | 4 | 6.6% |
| Indecency | 3 | 4.9% |
| Interference | 1 | 1.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.