FCC Consumer Complaints – 2 October 2021
Introduction
On Saturday, 2 October 2021, 358 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 810 complaints recorded the day before. Complaints were reported across 42 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 160 complaints.
Key statistics
- Total complaints
- 358
- States & territories reporting
- 42
- Most common issue
- Unwanted Calls (160)
- Most reported state/territory
- California (55)
Where the complaints came from
Reports recorded on 2 October 2021 show 358 complaints originating from 266 cities across 42 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 55 | 15.4% |
| Florida | 34 | 9.5% |
| Texas | 33 | 9.2% |
| New York | 19 | 5.3% |
| Georgia | 18 | 5.0% |
| Nevada | 15 | 4.2% |
| Arizona | 12 | 3.4% |
| Colorado | 12 | 3.4% |
| Illinois | 11 | 3.1% |
| North Carolina | 11 | 3.1% |
| Other states and territories | 138 | 38.5% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 233 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 233 | 65.1% |
| Internet | 75 | 20.9% |
| TV | 39 | 10.9% |
| Radio | 5 | 1.4% |
| Emergency | 4 | 1.1% |
| Accessibility | 2 | 0.6% |
Phone complaints
233 complaints were recorded in this category, representing 65.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 160 | 68.7% |
| Availability (including rural call completion) | 22 | 9.4% |
| Billing | 18 | 7.7% |
| Equipment | 13 | 5.6% |
| Number Portability (keeping your number if you change providers) | 8 | 3.4% |
| Interference (including signal jammers) | 5 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.3% |
| Privacy | 3 | 1.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
75 complaints were recorded in this category, representing 20.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 26 | 34.7% |
| Billing | 25 | 33.3% |
| Speed | 9 | 12.0% |
| Equipment | 6 | 8.0% |
| Interference | 6 | 8.0% |
| Privacy | 3 | 4.0% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
39 complaints were recorded in this category, representing 10.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 13 | 33.3% |
| Availability | 11 | 28.2% |
| Billing | 9 | 23.1% |
| Equipment | 3 | 7.7% |
| Indecency | 2 | 5.1% |
Loud Commercials and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.