FCC Consumer Complaints – 24 October 2021
Introduction
A total of 273 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 24 October 2021, this was lower than the 362 complaints recorded the previous day. Complaints were reported across 40 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 108 complaints recorded.
Key statistics
- Total complaints
- 273
- States & territories reporting
- 40
- Most common issue
- Unwanted Calls (108)
- Most reported state/territory
- California (30)
Where the complaints came from
The 273 complaints recorded on 24 October 2021 were submitted from 213 cities across 40 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 30 | 11.0% |
| Texas | 21 | 7.7% |
| Florida | 20 | 7.3% |
| Kentucky | 19 | 7.0% |
| New York | 15 | 5.5% |
| Ohio | 14 | 5.1% |
| Washington | 13 | 4.8% |
| Colorado | 12 | 4.4% |
| Arizona | 10 | 3.7% |
| New Jersey | 10 | 3.7% |
| Other states and territories | 109 | 39.9% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 165 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 165 | 60.4% |
| Internet | 51 | 18.7% |
| TV | 46 | 16.8% |
| Radio | 9 | 3.3% |
| Accessibility | 1 | 0.4% |
| Emergency | 1 | 0.4% |
Phone complaints
165 complaints were recorded in this category, representing 60.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 108 | 65.5% |
| Billing | 18 | 10.9% |
| Availability (including rural call completion) | 14 | 8.5% |
| Equipment | 10 | 6.1% |
| Number Portability (keeping your number if you change providers) | 5 | 3.0% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.8% |
| Privacy | 3 | 1.8% |
| Interference (including signal jammers) | 2 | 1.2% |
| Junk Faxes | 1 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
51 complaints were recorded in this category, representing 18.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 29.4% |
| Availability | 14 | 27.5% |
| Speed | 9 | 17.6% |
| Interference | 6 | 11.8% |
| Equipment | 4 | 7.8% |
| Privacy | 3 | 5.9% |
Complaints in this category covered a range of issues, including Billing, Availability and Speed.
TV complaints
46 complaints were recorded in this category, representing 16.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 18 | 39.1% |
| Billing | 11 | 23.9% |
| Loud Commercials | 7 | 15.2% |
| Indecency | 6 | 13.0% |
| Equipment | 2 | 4.3% |
| Interference | 2 | 4.3% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.