FCC Consumer Complaints – 30 October 2021
Introduction
On Saturday, 30 October 2021, 377 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 940 complaints recorded the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 177 complaints.
Key statistics
- Total complaints
- 377
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (177)
- Most reported state/territory
- California (46)
Where the complaints came from
Across 285 cities in 50 states and territories, a total of 377 complaints were recorded on 30 October 2021. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 46 | 12.2% |
| Florida | 30 | 8.0% |
| New York | 29 | 7.7% |
| Illinois | 23 | 6.1% |
| Georgia | 17 | 4.5% |
| Texas | 17 | 4.5% |
| Kentucky | 15 | 4.0% |
| Maryland | 15 | 4.0% |
| Ohio | 13 | 3.4% |
| Pennsylvania | 13 | 3.4% |
| Other states and territories | 158 | 41.9% |
What the complaints were about
A total of 8 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 240 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 240 | 63.7% |
| Internet | 55 | 14.6% |
| TV | 47 | 12.5% |
| Accessibility | 21 | 5.6% |
| Radio | 9 | 2.4% |
| Broadband Story | 2 | 0.5% |
| Request for Dispute Assistance | 2 | 0.5% |
| Emergency | 1 | 0.3% |
Phone complaints
240 complaints were recorded in this category, representing 63.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 177 | 73.8% |
| Availability (including rural call completion) | 18 | 7.5% |
| Billing | 16 | 6.7% |
| Equipment | 12 | 5.0% |
| Cramming (unauthorized charges on your phone bill) | 6 | 2.5% |
| Number Portability (keeping your number if you change providers) | 6 | 2.5% |
| Privacy | 4 | 1.7% |
| Interference (including signal jammers) | 1 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
55 complaints were recorded in this category, representing 14.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 23 | 41.8% |
| Billing | 18 | 32.7% |
| Interference | 8 | 14.5% |
| Speed | 3 | 5.5% |
| Equipment | 2 | 3.6% |
| Privacy | 1 | 1.8% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
47 complaints were recorded in this category, representing 12.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 18 | 38.3% |
| Billing | 14 | 29.8% |
| Loud Commercials | 11 | 23.4% |
| Indecency | 3 | 6.4% |
| Equipment | 1 | 2.1% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.