FCC Consumer Complaints – 2 November 2021
Introduction
On Tuesday, 2 November 2021, the Federal Communications Commission recorded 978 consumer complaints relating to telecommunications services, complaint volume increased from 856 complaints the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 565 complaints.
Key statistics
- Total complaints
- 978
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (565)
- Most reported state/territory
- California (115)
Where the complaints came from
Across 639 cities in 50 states and territories, a total of 978 complaints were recorded on 2 November 2021. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 115 | 11.8% |
| Texas | 106 | 10.8% |
| Florida | 70 | 7.2% |
| New York | 69 | 7.1% |
| Ohio | 53 | 5.4% |
| New Jersey | 35 | 3.6% |
| North Carolina | 34 | 3.5% |
| Colorado | 30 | 3.1% |
| Georgia | 28 | 2.9% |
| Michigan | 28 | 2.9% |
| Other states and territories | 410 | 41.9% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 742 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 742 | 75.9% |
| Internet | 148 | 15.1% |
| TV | 67 | 6.9% |
| Radio | 11 | 1.1% |
| Accessibility | 9 | 0.9% |
| Emergency | 1 | 0.1% |
Phone complaints
742 complaints were recorded in this category, representing 75.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 565 | 76.1% |
| Billing | 68 | 9.2% |
| Availability (including rural call completion) | 39 | 5.3% |
| Equipment | 29 | 3.9% |
| Junk Faxes | 10 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.2% |
| Number Portability (keeping your number if you change providers) | 9 | 1.2% |
| Privacy | 9 | 1.2% |
| Interference (including signal jammers) | 4 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
148 complaints were recorded in this category, representing 15.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 58 | 39.2% |
| Availability | 47 | 31.8% |
| Speed | 19 | 12.8% |
| Equipment | 9 | 6.1% |
| Interference | 8 | 5.4% |
| Privacy | 7 | 4.7% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
67 complaints were recorded in this category, representing 6.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 24 | 35.8% |
| Billing | 21 | 31.3% |
| Loud Commercials | 8 | 11.9% |
| Interference | 6 | 9.0% |
| Indecency | 5 | 7.5% |
| Privacy | 1 | 1.5% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.