FCC Consumer Complaints – 19 November 2021
Introduction
The Federal Communications Commission recorded 802 consumer complaints on 19 November 2021 relating to telecommunications services, complaint volume fell from 865 complaints the previous day. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 449 complaints recorded.
Key statistics
- Total complaints
- 802
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (449)
- Most reported state/territory
- California (88)
Where the complaints came from
The 802 complaints recorded on 19 November 2021 were submitted from 552 cities across 52 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 88 | 11.0% |
| Texas | 72 | 9.0% |
| Florida | 54 | 6.7% |
| New York | 50 | 6.2% |
| Pennsylvania | 38 | 4.7% |
| Maryland | 35 | 4.4% |
| Ohio | 29 | 3.6% |
| Colorado | 27 | 3.4% |
| North Carolina | 27 | 3.4% |
| Georgia | 26 | 3.2% |
| Other states and territories | 355 | 44.3% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone accounted for the largest share, with 592 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 592 | 73.8% |
| Internet | 129 | 16.1% |
| TV | 57 | 7.1% |
| Radio | 17 | 2.1% |
| Emergency | 4 | 0.5% |
| Accessibility | 2 | 0.2% |
| Broadband Story | 1 | 0.1% |
Phone complaints
592 complaints were recorded in this category, representing 73.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 449 | 75.8% |
| Billing | 42 | 7.1% |
| Availability (including rural call completion) | 37 | 6.3% |
| Equipment | 21 | 3.5% |
| Number Portability (keeping your number if you change providers) | 19 | 3.2% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.2% |
| Interference (including signal jammers) | 7 | 1.2% |
| Privacy | 6 | 1.0% |
| Junk Faxes | 2 | 0.3% |
| Rural Call Completion | 2 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
129 complaints were recorded in this category, representing 16.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 52 | 40.3% |
| Billing | 37 | 28.7% |
| Privacy | 13 | 10.1% |
| Interference | 10 | 7.8% |
| Speed | 10 | 7.8% |
| Equipment | 7 | 5.4% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
57 complaints were recorded in this category, representing 7.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 40.4% |
| Availability | 20 | 35.1% |
| Loud Commercials | 6 | 10.5% |
| Indecency | 4 | 7.0% |
| Interference | 3 | 5.3% |
| Equipment | 1 | 1.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.