FCC Consumer Complaints – 6 December 2021
Introduction
On Monday, 6 December 2021, the Federal Communications Commission recorded 768 consumer complaints relating to telecommunications services, this was higher than the 286 complaints recorded the previous day. Complaints were reported across 51 states and territories, with Texas slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 359 complaints.
Key statistics
- Total complaints
- 768
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (359)
- Most reported state/territory
- Texas (76)
Where the complaints came from
The 768 complaints recorded on 6 December 2021 were submitted from 532 cities across 51 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. Despite the overall distribution, a notable concentration at the city level was observed in Kansas, where Leavenworth accounted for 26 of the 37 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 76 | 9.9% |
| California | 71 | 9.2% |
| Florida | 50 | 6.5% |
| Kansas | 37 | 4.8% |
| New York | 35 | 4.6% |
| Ohio | 31 | 4.0% |
| North Carolina | 27 | 3.5% |
| Georgia | 26 | 3.4% |
| Pennsylvania | 26 | 3.4% |
| Illinois | 23 | 3.0% |
| Other states and territories | 365 | 47.5% |
Location highlight
Leavenworth accounted for the majority of complaints recorded in Kansas.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 542 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 542 | 70.6% |
| Internet | 119 | 15.5% |
| TV | 84 | 10.9% |
| Accessibility | 13 | 1.7% |
| Radio | 7 | 0.9% |
| Emergency | 3 | 0.4% |
Phone complaints
542 complaints were recorded in this category, representing 70.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 359 | 66.2% |
| Availability (including rural call completion) | 56 | 10.3% |
| Billing | 49 | 9.0% |
| Equipment | 30 | 5.5% |
| Number Portability (keeping your number if you change providers) | 16 | 3.0% |
| Interference (including signal jammers) | 9 | 1.7% |
| Privacy | 8 | 1.5% |
| Junk Faxes | 7 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.1% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
119 complaints were recorded in this category, representing 15.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 44 | 37.0% |
| Availability | 42 | 35.3% |
| Speed | 12 | 10.1% |
| Equipment | 8 | 6.7% |
| Interference | 7 | 5.9% |
| Privacy | 6 | 5.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
84 complaints were recorded in this category, representing 10.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 33 | 39.3% |
| Availability | 25 | 29.8% |
| Indecency | 11 | 13.1% |
| Loud Commercials | 6 | 7.1% |
| Interference | 5 | 6.0% |
| Equipment | 4 | 4.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 359 complaints relating to unwanted calls were recorded on this date, representing 46.7% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (510) 264-7564 | 6 | 1.7% |
| (713) 819-6969 | 2 | 0.6% |
| (202) 788-6924 | 1 | 0.3% |
| (203) 793-0233 | 1 | 0.3% |
| (205) 831-7900 | 1 | 0.3% |
| (213) 288-7339 | 1 | 0.3% |
| (217) 554-8825 | 1 | 0.3% |
| (217) 958-7931 | 1 | 0.3% |
| (219) 300-5682 | 1 | 0.3% |
| (220) 800-6459 | 1 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (510) 264-7564 | 6 | 1.7% |
| (913) 349-6658 | 4 | 1.1% |
| (619) 275-8612 | 2 | 0.6% |
| (866) 459-3165 | 2 | 0.6% |
| (872) 400-1910 | 2 | 0.6% |
| (888) 511-0275 | 2 | 0.6% |
| (202) 455-6351 | 1 | 0.3% |
| (202) 788-6924 | 1 | 0.3% |
| (202) 919-9247 | 1 | 0.3% |
| (203) 582-5939 | 1 | 0.3% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (510) 264-7564 was reported slightly more often than other business contact numbers.
- (510) 264-7564 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.