FCC Consumer Complaints – 20 December 2021
Introduction
On Monday, 20 December 2021, the Federal Communications Commission recorded 671 consumer complaints relating to telecommunications services, this was higher than the 262 complaints recorded the previous day. Complaints were reported across 52 states and territories, with Florida slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 326 complaints recorded.
Key statistics
- Total complaints
- 671
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (326)
- Most reported state/territory
- Florida (73)
Where the complaints came from
Reports recorded on 20 December 2021 show 671 complaints originating from 456 cities across 52 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 73 | 10.9% |
| California | 72 | 10.7% |
| Texas | 44 | 6.6% |
| Georgia | 35 | 5.2% |
| New York | 34 | 5.1% |
| Michigan | 29 | 4.3% |
| Kentucky | 24 | 3.6% |
| North Carolina | 23 | 3.4% |
| Ohio | 23 | 3.4% |
| Virginia | 23 | 3.4% |
| Other states and territories | 291 | 43.4% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 498 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 498 | 74.2% |
| Internet | 102 | 15.2% |
| TV | 52 | 7.7% |
| Radio | 7 | 1.0% |
| Accessibility | 6 | 0.9% |
| Broadband Story | 4 | 0.6% |
| Emergency | 2 | 0.3% |
Phone complaints
498 complaints were recorded in this category, representing 74.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 326 | 65.5% |
| Billing | 61 | 12.2% |
| Availability (including rural call completion) | 40 | 8.0% |
| Equipment | 30 | 6.0% |
| Number Portability (keeping your number if you change providers) | 22 | 4.4% |
| Privacy | 7 | 1.4% |
| Interference (including signal jammers) | 6 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.6% |
| Junk Faxes | 2 | 0.4% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
102 complaints were recorded in this category, representing 15.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 37 | 36.3% |
| Billing | 31 | 30.4% |
| Speed | 12 | 11.8% |
| Interference | 10 | 9.8% |
| Equipment | 6 | 5.9% |
| Privacy | 6 | 5.9% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
52 complaints were recorded in this category, representing 7.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 44.2% |
| Availability | 9 | 17.3% |
| Loud Commercials | 8 | 15.4% |
| Equipment | 5 | 9.6% |
| Interference | 3 | 5.8% |
| Indecency | 2 | 3.8% |
| Privacy | 2 | 3.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
326 complaints relating to unwanted calls were recorded on this date, accounting for 48.6% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (510) 264-7564 | 7 | 2.1% |
| (443) 333-4891 | 2 | 0.6% |
| (619) 259-6683 | 2 | 0.6% |
| (888) 381-6721 | 2 | 0.6% |
| (202) 220-3641 | 1 | 0.3% |
| (202) 784-1733 | 1 | 0.3% |
| (202) 967-1834 | 1 | 0.3% |
| (203) 248-8933 | 1 | 0.3% |
| (206) 866-2433 | 1 | 0.3% |
| (207) 358-3622 | 1 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (510) 264-7564 | 7 | 2.1% |
| (443) 333-4891 | 2 | 0.6% |
| (800) 324-4360 | 2 | 0.6% |
| (202) 967-1834 | 1 | 0.3% |
| (206) 866-2433 | 1 | 0.3% |
| (207) 705-3614 | 1 | 0.3% |
| (208) 508-1612 | 1 | 0.3% |
| (213) 895-4026 | 1 | 0.3% |
| (240) 273-1932 | 1 | 0.3% |
| (267) 478-9287 | 1 | 0.3% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (510) 264-7564 stood out as the most frequently reported business contact number.
- (510) 264-7564 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.