FCC Consumer Complaints – 18 March 2022
Introduction
A total of 795 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Friday, 18 March 2022, this represented a decline from the 837 complaints recorded the previous day. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 385 complaints recorded.
Key statistics
- Total complaints
- 795
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (385)
- Most reported state/territory
- California (106)
Where the complaints came from
The 795 complaints recorded on 18 March 2022 originated from 545 cities across 49 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 106 | 13.3% |
| Texas | 62 | 7.8% |
| Florida | 53 | 6.7% |
| New York | 49 | 6.2% |
| Ohio | 41 | 5.2% |
| North Carolina | 34 | 4.3% |
| Pennsylvania | 30 | 3.8% |
| New Jersey | 27 | 3.4% |
| Georgia | 24 | 3.0% |
| Michigan | 24 | 3.0% |
| Other states and territories | 343 | 43.1% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 617 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 617 | 77.6% |
| Internet | 119 | 15.0% |
| TV | 42 | 5.3% |
| Radio | 12 | 1.5% |
| Accessibility | 2 | 0.3% |
| Request for Dispute Assistance | 2 | 0.3% |
| Emergency | 1 | 0.1% |
Phone complaints
617 complaints were recorded in this category, representing 77.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 385 | 62.4% |
| Billing | 77 | 12.5% |
| Availability (including rural call completion) | 73 | 11.8% |
| Equipment | 35 | 5.7% |
| Number Portability (keeping your number if you change providers) | 27 | 4.4% |
| Interference (including signal jammers) | 7 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.8% |
| Privacy | 4 | 0.6% |
| Junk Faxes | 3 | 0.5% |
| Rural Call Completion | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
119 complaints were recorded in this category, representing 15.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 46 | 38.7% |
| Billing | 45 | 37.8% |
| Equipment | 9 | 7.6% |
| Speed | 9 | 7.6% |
| Privacy | 6 | 5.0% |
| Interference | 4 | 3.4% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
42 complaints were recorded in this category, representing 5.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 45.2% |
| Availability | 10 | 23.8% |
| Indecency | 7 | 16.7% |
| Loud Commercials | 5 | 11.9% |
| Interference | 1 | 2.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
385 complaints relating to unwanted calls were recorded on this date, accounting for 48.4% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (844) 428-1804 | 5 | 1.3% |
| (310) 307-7940 | 2 | 0.5% |
| (516) 933-5422 | 2 | 0.5% |
| (855) 483-2680 | 2 | 0.5% |
| (201) 834-7579 | 1 | 0.3% |
| (202) 383-0973 | 1 | 0.3% |
| (202) 985-6871 | 1 | 0.3% |
| (203) 788-1352 | 1 | 0.3% |
| (206) 670-9125 | 1 | 0.3% |
| (208) 510-9439 | 1 | 0.3% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (844) 428-1804 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.