FCC Consumer Complaints – 13 May 2022
Introduction
The Federal Communications Commission recorded 758 consumer complaints on Friday, 13 May 2022 relating to telecommunications services, this was lower than the 886 complaints recorded the previous day. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 383 complaints.
Key statistics
- Total complaints
- 758
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (383)
- Most reported state/territory
- California (123)
Where the complaints came from
The 758 complaints recorded on 13 May 2022 originated from 513 cities across 49 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 123 | 16.2% |
| Texas | 64 | 8.4% |
| Florida | 52 | 6.9% |
| Ohio | 47 | 6.2% |
| New York | 36 | 4.7% |
| North Carolina | 28 | 3.7% |
| Massachusetts | 23 | 3.0% |
| Georgia | 22 | 2.9% |
| Pennsylvania | 22 | 2.9% |
| Virginia | 22 | 2.9% |
| Other states and territories | 318 | 42.0% |
What the complaints were about
A total of 8 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 533 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 533 | 70.3% |
| Internet | 161 | 21.2% |
| TV | 40 | 5.3% |
| Radio | 13 | 1.7% |
| Emergency | 5 | 0.7% |
| Accessibility | 3 | 0.4% |
| Broadband Story | 2 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
533 complaints were recorded in this category, representing 70.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 383 | 71.9% |
| Billing | 60 | 11.3% |
| Availability (including rural call completion) | 35 | 6.6% |
| Equipment | 22 | 4.1% |
| Number Portability (keeping your number if you change providers) | 14 | 2.6% |
| Privacy | 6 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.9% |
| Interference (including signal jammers) | 4 | 0.8% |
| Junk Faxes | 2 | 0.4% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
161 complaints were recorded in this category, representing 21.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 69 | 42.9% |
| Availability | 55 | 34.2% |
| Equipment | 11 | 6.8% |
| Speed | 10 | 6.2% |
| Interference | 9 | 5.6% |
| Privacy | 7 | 4.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
40 complaints were recorded in this category, representing 5.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 40.0% |
| Availability | 14 | 35.0% |
| Equipment | 4 | 10.0% |
| Loud Commercials | 4 | 10.0% |
| Indecency | 1 | 2.5% |
| Privacy | 1 | 2.5% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
There were 383 complaints relating to unwanted calls on this date, representing 50.5% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (973) 327-0123 | 5 | 1.3% |
| (251) 476-0320 | 2 | 0.5% |
| (419) 391-9123 | 2 | 0.5% |
| (844) 711-5509 | 2 | 0.5% |
| (855) 905-6213 | 2 | 0.5% |
| (860) 407-3505 | 2 | 0.5% |
| (888) 755-6492 | 2 | 0.5% |
| (202) 951-6455 | 1 | 0.3% |
| (209) 340-0104 | 1 | 0.3% |
| (209) 802-2860 | 1 | 0.3% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (973) 327-0123 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.