FCC Consumer Complaints – 15 May 2022
Introduction
On 15 May 2022, the Federal Communications Commission recorded 333 consumer complaints relating to telecommunications services, this was lower than the 354 complaints recorded the previous day. The complaints came from 44 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 125 complaints.
Key statistics
- Total complaints
- 333
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (125)
- Most reported state/territory
- California (38)
Where the complaints came from
Across 260 cities in 44 states and territories, a total of 333 complaints were recorded on 15 May 2022. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 38 | 11.4% |
| Texas | 29 | 8.7% |
| New York | 23 | 6.9% |
| Florida | 22 | 6.6% |
| Maryland | 14 | 4.2% |
| Ohio | 14 | 4.2% |
| North Carolina | 12 | 3.6% |
| Arizona | 11 | 3.3% |
| Michigan | 11 | 3.3% |
| Illinois | 10 | 3.0% |
| Other states and territories | 146 | 43.8% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 208 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 208 | 62.5% |
| Internet | 72 | 21.6% |
| TV | 43 | 12.9% |
| Radio | 8 | 2.4% |
| Accessibility | 2 | 0.6% |
Phone complaints
208 complaints were recorded in this category, representing 62.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 125 | 60.1% |
| Availability (including rural call completion) | 24 | 11.5% |
| Billing | 20 | 9.6% |
| Equipment | 16 | 7.7% |
| Interference (including signal jammers) | 7 | 3.4% |
| Number Portability (keeping your number if you change providers) | 7 | 3.4% |
| Privacy | 7 | 3.4% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.0% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
72 complaints were recorded in this category, representing 21.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 27 | 37.5% |
| Billing | 26 | 36.1% |
| Equipment | 7 | 9.7% |
| Privacy | 6 | 8.3% |
| Interference | 3 | 4.2% |
| Speed | 3 | 4.2% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
43 complaints were recorded in this category, representing 12.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 12 | 27.9% |
| Availability | 11 | 25.6% |
| Loud Commercials | 10 | 23.3% |
| Indecency | 8 | 18.6% |
| Interference | 2 | 4.7% |
A broad mix of issues was reported in this category, with Billing, Availability and Loud Commercials among the most common.
Unwanted calls
125 complaints relating to unwanted calls were recorded on this date, accounting for 37.5% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 900-3738 | 5 | 4.0% |
| (855) 770-0634 | 4 | 3.2% |
| (206) 984-3533 | 1 | 0.8% |
| (213) 328-7915 | 1 | 0.8% |
| (223) 203-2940 | 1 | 0.8% |
| (253) 528-8860 | 1 | 0.8% |
| (281) 502-2523 | 1 | 0.8% |
| (304) 627-0266 | 1 | 0.8% |
| (312) 312-5017 | 1 | 0.8% |
| (332) 223-7617 | 1 | 0.8% |
Key patterns
- None was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 900-3738 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.