FCC Consumer Complaints – 17 May 2022
Introduction
A total of 895 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 17 May 2022, complaint volume increased from 789 complaints the previous day. Reports were received from 50 states and territories, with California accounting for the largest number of submissions at 143 complaints. Unwanted Calls was the most frequently reported issue, with 430 complaints recorded.
Key statistics
- Total complaints
- 895
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (430)
- Most reported state/territory
- California (143)
Where the complaints came from
Across 616 cities in 50 states and territories, a total of 895 complaints were recorded on 17 May 2022. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 143 | 16.0% |
| Texas | 69 | 7.7% |
| Florida | 59 | 6.6% |
| New York | 50 | 5.6% |
| Ohio | 47 | 5.3% |
| Illinois | 38 | 4.2% |
| North Carolina | 35 | 3.9% |
| Arizona | 34 | 3.8% |
| New Jersey | 33 | 3.7% |
| Virginia | 29 | 3.2% |
| Other states and territories | 358 | 40.0% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 653 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 653 | 73.0% |
| Internet | 156 | 17.4% |
| TV | 69 | 7.7% |
| Radio | 11 | 1.2% |
| Accessibility | 3 | 0.3% |
| Broadband Story | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
653 complaints were recorded in this category, representing 73.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 430 | 65.8% |
| Availability (including rural call completion) | 55 | 8.4% |
| Billing | 53 | 8.1% |
| Equipment | 36 | 5.5% |
| Number Portability (keeping your number if you change providers) | 26 | 4.0% |
| Junk Faxes | 23 | 3.5% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.7% |
| Interference (including signal jammers) | 8 | 1.2% |
| Privacy | 8 | 1.2% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
| Rural Call Completion | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
156 complaints were recorded in this category, representing 17.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 64 | 41.0% |
| Availability | 48 | 30.8% |
| Speed | 16 | 10.3% |
| Equipment | 15 | 9.6% |
| Interference | 8 | 5.1% |
| Privacy | 5 | 3.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
69 complaints were recorded in this category, representing 7.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 23 | 33.3% |
| Billing | 18 | 26.1% |
| Indecency | 14 | 20.3% |
| Loud Commercials | 7 | 10.1% |
| Equipment | 5 | 7.2% |
| Privacy | 2 | 2.9% |
A broad mix of issues was reported in this category, with Availability, Billing and Indecency among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.