FCC Consumer Complaints – 19 May 2022
Introduction
On 19 May 2022, 866 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 862 complaints the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 414 complaints.
Key statistics
- Total complaints
- 866
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (414)
- Most reported state/territory
- California (116)
Where the complaints came from
The 866 complaints recorded on 19 May 2022 were submitted from 597 cities across 50 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 116 | 13.4% |
| Texas | 60 | 6.9% |
| New York | 54 | 6.2% |
| Florida | 44 | 5.1% |
| Ohio | 41 | 4.7% |
| Michigan | 36 | 4.2% |
| Pennsylvania | 34 | 3.9% |
| Illinois | 31 | 3.6% |
| New Jersey | 29 | 3.3% |
| Virginia | 29 | 3.3% |
| Other states and territories | 391 | 45.2% |
What the complaints were about
Complaints recorded on this date related to 8 different complaint categories. Phone was the most reported category, with 603 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 603 | 69.6% |
| Internet | 187 | 21.6% |
| TV | 59 | 6.8% |
| Radio | 7 | 0.8% |
| Accessibility | 5 | 0.6% |
| Broadband Story | 2 | 0.2% |
| Request for Dispute Assistance | 2 | 0.2% |
| Emergency | 1 | 0.1% |
Phone complaints
603 complaints were recorded in this category, representing 69.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 414 | 68.7% |
| Billing | 63 | 10.4% |
| Availability (including rural call completion) | 41 | 6.8% |
| Equipment | 27 | 4.5% |
| Number Portability (keeping your number if you change providers) | 25 | 4.1% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.5% |
| Interference (including signal jammers) | 8 | 1.3% |
| Junk Faxes | 8 | 1.3% |
| Privacy | 7 | 1.2% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
187 complaints were recorded in this category, representing 21.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 82 | 43.9% |
| Billing | 63 | 33.7% |
| Speed | 17 | 9.1% |
| Equipment | 10 | 5.3% |
| Privacy | 10 | 5.3% |
| Interference | 5 | 2.7% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
59 complaints were recorded in this category, representing 6.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 42.4% |
| Availability | 12 | 20.3% |
| Loud Commercials | 10 | 16.9% |
| Indecency | 6 | 10.2% |
| Equipment | 5 | 8.5% |
| Interference | 1 | 1.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 414 complaints relating to unwanted calls on this date, representing 47.8% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (614) 810-6619 | 6 | 1.4% |
| (218) 748-8766 | 2 | 0.5% |
| (515) 454-1795 | 2 | 0.5% |
| (734) 405-8907 | 2 | 0.5% |
| (201) 528-4651 | 1 | 0.2% |
| (202) 900-2597 | 1 | 0.2% |
| (203) 873-3239 | 1 | 0.2% |
| (204) 748-1253 | 1 | 0.2% |
| (205) 768-9928 | 1 | 0.2% |
| (206) 746-3275 | 1 | 0.2% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (614) 810-6619 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.