FCC Consumer Complaints – 6 October 2022
Introduction
On 6 October 2022, 879 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 941 complaints the previous day. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 354 complaints recorded.
Key statistics
- Total complaints
- 879
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (354)
- Most reported state/territory
- California (93)
Where the complaints came from
Across 591 cities in 52 states and territories, a total of 879 complaints were recorded on 6 October 2022. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 93 | 10.6% |
| Texas | 79 | 9.0% |
| Florida | 60 | 6.8% |
| New York | 46 | 5.2% |
| Georgia | 37 | 4.2% |
| Pennsylvania | 35 | 4.0% |
| Maryland | 31 | 3.5% |
| Illinois | 30 | 3.4% |
| North Carolina | 30 | 3.4% |
| Virginia | 25 | 2.8% |
| Other states and territories | 413 | 47.0% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 615 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 615 | 70.0% |
| Internet | 171 | 19.5% |
| TV | 54 | 6.1% |
| Radio | 29 | 3.3% |
| Accessibility | 6 | 0.7% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
615 complaints were recorded in this category, representing 70.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 354 | 57.6% |
| Billing | 91 | 14.8% |
| Availability (including rural call completion) | 64 | 10.4% |
| Equipment | 45 | 7.3% |
| Number Portability (keeping your number if you change providers) | 27 | 4.4% |
| Interference (including signal jammers) | 12 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.3% |
| Privacy | 7 | 1.1% |
| Junk Faxes | 6 | 1.0% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
171 complaints were recorded in this category, representing 19.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 66 | 38.6% |
| Billing | 57 | 33.3% |
| Speed | 14 | 8.2% |
| Equipment | 13 | 7.6% |
| Interference | 13 | 7.6% |
| Privacy | 8 | 4.7% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
54 complaints were recorded in this category, representing 6.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 42.6% |
| Availability | 12 | 22.2% |
| Loud Commercials | 8 | 14.8% |
| Equipment | 4 | 7.4% |
| Indecency | 4 | 7.4% |
| Interference | 2 | 3.7% |
| Privacy | 1 | 1.9% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.