FCC Consumer Complaints – 7 December 2022
Introduction
On 7 December 2022, the Federal Communications Commission recorded 770 consumer complaints relating to telecommunications services, complaint volume fell from 865 complaints the day before. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 770
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (285)
- Most reported state/territory
- California (90)
Where the complaints came from
A total of 770 complaints were recorded on 7 December 2022, with reports originating from 570 cities in 49 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 90 | 11.7% |
| Florida | 71 | 9.2% |
| New York | 59 | 7.7% |
| Texas | 59 | 7.7% |
| Illinois | 36 | 4.7% |
| Georgia | 35 | 4.5% |
| Michigan | 30 | 3.9% |
| Pennsylvania | 25 | 3.2% |
| Ohio | 24 | 3.1% |
| North Carolina | 22 | 2.9% |
| Other states and territories | 319 | 41.4% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 495 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 495 | 64.3% |
| Internet | 204 | 26.5% |
| TV | 49 | 6.4% |
| Radio | 14 | 1.8% |
| Accessibility | 4 | 0.5% |
| Emergency | 4 | 0.5% |
Phone complaints
495 complaints were recorded in this category, representing 64.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 285 | 57.6% |
| Billing | 82 | 16.6% |
| Availability (including rural call completion) | 45 | 9.1% |
| Equipment | 36 | 7.3% |
| Number Portability (keeping your number if you change providers) | 18 | 3.6% |
| Privacy | 11 | 2.2% |
| Junk Faxes | 9 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.8% |
| Interference (including signal jammers) | 3 | 0.6% |
| Rural Call Completion | 1 | 0.2% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
204 complaints were recorded in this category, representing 26.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 83 | 40.7% |
| Availability | 72 | 35.3% |
| Speed | 25 | 12.3% |
| Interference | 12 | 5.9% |
| Equipment | 7 | 3.4% |
| Privacy | 5 | 2.5% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
49 complaints were recorded in this category, representing 6.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 42.9% |
| Availability | 12 | 24.5% |
| Indecency | 7 | 14.3% |
| Equipment | 4 | 8.2% |
| Loud Commercials | 3 | 6.1% |
| Interference | 2 | 4.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.