FCC Consumer Complaints – 20 February 2023
Introduction
On 20 February 2023, 581 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 278 complaints recorded the day before. The complaints came from 45 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 251 complaints.
Key statistics
- Total complaints
- 581
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (251)
- Most reported state/territory
- California (64)
Where the complaints came from
A total of 581 complaints were recorded on 20 February 2023, with reports originating from 446 cities in 45 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 64 | 11.0% |
| Florida | 58 | 10.0% |
| Texas | 45 | 7.7% |
| New York | 37 | 6.4% |
| Illinois | 26 | 4.5% |
| Georgia | 21 | 3.6% |
| New Jersey | 19 | 3.3% |
| Arizona | 18 | 3.1% |
| Ohio | 18 | 3.1% |
| Washington | 17 | 2.9% |
| Other states and territories | 257 | 44.2% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 375 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 375 | 64.5% |
| Internet | 150 | 25.8% |
| TV | 30 | 5.2% |
| Accessibility | 15 | 2.6% |
| Radio | 7 | 1.2% |
| Request for Dispute Assistance | 3 | 0.5% |
| Emergency | 1 | 0.2% |
Phone complaints
375 complaints were recorded in this category, representing 64.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 251 | 66.9% |
| Billing | 44 | 11.7% |
| Availability (including rural call completion) | 25 | 6.7% |
| Equipment | 25 | 6.7% |
| Number Portability (keeping your number if you change providers) | 16 | 4.3% |
| Interference (including signal jammers) | 6 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.8% |
| Junk Faxes | 3 | 0.8% |
| Privacy | 2 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
150 complaints were recorded in this category, representing 25.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 56 | 37.3% |
| Billing | 53 | 35.3% |
| Privacy | 16 | 10.7% |
| Interference | 11 | 7.3% |
| Equipment | 7 | 4.7% |
| Speed | 7 | 4.7% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
30 complaints were recorded in this category, representing 5.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 53.3% |
| Loud Commercials | 5 | 16.7% |
| Availability | 4 | 13.3% |
| Indecency | 2 | 6.7% |
| Interference | 2 | 6.7% |
| Equipment | 1 | 3.3% |
The largest share of complaints in this category related to Billing and Loud Commercials, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.