FCC Consumer Complaints – 4 March 2023
Introduction
On Saturday, 4 March 2023, 418 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 831 complaints the previous day. Reports were received from 48 states and territories, with California accounting for the largest number of submissions at 62 complaints. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 418
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (136)
- Most reported state/territory
- California (62)
Where the complaints came from
On 4 March 2023, the 418 complaints recorded by the Federal Communications Commission were reported from 321 cities across 48 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 62 | 14.8% |
| Texas | 30 | 7.2% |
| Illinois | 25 | 6.0% |
| New York | 22 | 5.3% |
| Florida | 18 | 4.3% |
| New Jersey | 17 | 4.1% |
| Ohio | 17 | 4.1% |
| Pennsylvania | 15 | 3.6% |
| Maryland | 14 | 3.3% |
| Washington | 14 | 3.3% |
| Other states and territories | 184 | 44.0% |
Location highlight
California had the widest distribution of complaints, with reports originating from 44 different cities.
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 273 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 273 | 65.3% |
| Internet | 96 | 23.0% |
| TV | 38 | 9.1% |
| Radio | 5 | 1.2% |
| Emergency | 3 | 0.7% |
| Accessibility | 2 | 0.5% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
273 complaints were recorded in this category, representing 65.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 136 | 49.8% |
| Billing | 45 | 16.5% |
| Availability (including rural call completion) | 32 | 11.7% |
| Equipment | 25 | 9.2% |
| Number Portability (keeping your number if you change providers) | 17 | 6.2% |
| Interference (including signal jammers) | 6 | 2.2% |
| Privacy | 6 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 5 | 1.8% |
| Junk Faxes | 1 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
96 complaints were recorded in this category, representing 23.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 35 | 36.5% |
| Billing | 35 | 36.5% |
| Privacy | 10 | 10.4% |
| Speed | 7 | 7.3% |
| Interference | 6 | 6.3% |
| Equipment | 3 | 3.1% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
38 complaints were recorded in this category, representing 9.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 11 | 28.9% |
| Availability | 7 | 18.4% |
| Billing | 6 | 15.8% |
| Loud Commercials | 6 | 15.8% |
| Equipment | 4 | 10.5% |
| Interference | 3 | 7.9% |
| Privacy | 1 | 2.6% |
The remaining complaints in this category were spread across several issues, including Indecency, Availability and Billing.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.