FCC Consumer Complaints – 30 March 2023
Introduction
A total of 924 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Thursday, 30 March 2023, this represented a decline from the 931 complaints recorded the previous day. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 392 complaints.
Key statistics
- Total complaints
- 924
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (392)
- Most reported state/territory
- California (121)
Where the complaints came from
Across 614 cities in 50 states and territories, a total of 924 complaints were recorded on 30 March 2023. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 121 | 13.1% |
| Florida | 81 | 8.8% |
| Texas | 74 | 8.0% |
| New York | 58 | 6.3% |
| Pennsylvania | 50 | 5.4% |
| Illinois | 44 | 4.8% |
| North Carolina | 32 | 3.5% |
| Ohio | 30 | 3.2% |
| Georgia | 28 | 3.0% |
| Nevada | 27 | 2.9% |
| Other states and territories | 379 | 41.0% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 646 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 646 | 69.9% |
| Internet | 168 | 18.2% |
| TV | 73 | 7.9% |
| Radio | 25 | 2.7% |
| Emergency | 6 | 0.6% |
| Accessibility | 4 | 0.4% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
646 complaints were recorded in this category, representing 69.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 392 | 60.7% |
| Billing | 77 | 11.9% |
| Availability (including rural call completion) | 53 | 8.2% |
| Equipment | 47 | 7.3% |
| Number Portability (keeping your number if you change providers) | 30 | 4.6% |
| Junk Faxes | 13 | 2.0% |
| Privacy | 11 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.4% |
| Interference (including signal jammers) | 9 | 1.4% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
| Rural Call Completion | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
168 complaints were recorded in this category, representing 18.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 64 | 38.1% |
| Availability | 60 | 35.7% |
| Interference | 16 | 9.5% |
| Speed | 11 | 6.5% |
| Equipment | 9 | 5.4% |
| Privacy | 8 | 4.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
73 complaints were recorded in this category, representing 7.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 40 | 54.8% |
| Availability | 15 | 20.5% |
| Loud Commercials | 8 | 11.0% |
| Equipment | 5 | 6.8% |
| Indecency | 5 | 6.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.