FCC Consumer Complaints – 13 May 2023
Introduction
A total of 332 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 13 May 2023, complaint volume fell from 728 complaints the day before. Submissions were made from 48 states and territories, with California accounting for the highest number of complaints at 59. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 332
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (94)
- Most reported state/territory
- California (59)
Where the complaints came from
The 332 complaints recorded on 13 May 2023 were submitted from 272 cities across 48 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 59 | 17.8% |
| Texas | 26 | 7.8% |
| New York | 22 | 6.6% |
| Florida | 20 | 6.0% |
| Colorado | 18 | 5.4% |
| Illinois | 14 | 4.2% |
| North Carolina | 13 | 3.9% |
| Louisiana | 10 | 3.0% |
| Ohio | 10 | 3.0% |
| Arizona | 9 | 2.7% |
| Other states and territories | 131 | 39.5% |
Location highlight
California had the widest distribution of complaints, with reports originating from 36 different cities.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 189 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 189 | 56.9% |
| Internet | 113 | 34.0% |
| TV | 23 | 6.9% |
| Radio | 4 | 1.2% |
| Accessibility | 2 | 0.6% |
| Emergency | 1 | 0.3% |
Phone complaints
189 complaints were recorded in this category, representing 56.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 94 | 49.7% |
| Billing | 43 | 22.8% |
| Equipment | 13 | 6.9% |
| Availability (including rural call completion) | 11 | 5.8% |
| Privacy | 10 | 5.3% |
| Number Portability (keeping your number if you change providers) | 9 | 4.8% |
| Cramming (unauthorized charges on your phone bill) | 4 | 2.1% |
| Slamming (change of your carrier without permission) | 3 | 1.6% |
| Interference (including signal jammers) | 2 | 1.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
113 complaints were recorded in this category, representing 34.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 46 | 40.7% |
| Billing | 33 | 29.2% |
| Privacy | 17 | 15.0% |
| Equipment | 6 | 5.3% |
| Interference | 6 | 5.3% |
| Speed | 5 | 4.4% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.