FCC Consumer Complaints – 30 September 2023
Introduction
A total of 405 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 30 September 2023, this represented a decline from the 832 complaints recorded the day before. Complaints were reported across 43 states and territories, with California slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 405
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (126)
- Most reported state/territory
- California (43)
Where the complaints came from
On 30 September 2023, the 405 complaints recorded by the Federal Communications Commission were reported from 303 cities across 43 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 43 | 10.6% |
| Florida | 34 | 8.4% |
| Texas | 31 | 7.7% |
| New York | 25 | 6.2% |
| Illinois | 21 | 5.2% |
| Ohio | 19 | 4.7% |
| Washington | 18 | 4.4% |
| Georgia | 17 | 4.2% |
| Pennsylvania | 15 | 3.7% |
| Arizona | 13 | 3.2% |
| Other states and territories | 169 | 41.7% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 233 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 233 | 57.5% |
| Internet | 129 | 31.9% |
| TV | 27 | 6.7% |
| Radio | 11 | 2.7% |
| Emergency | 4 | 1.0% |
| Accessibility | 1 | 0.2% |
Phone complaints
233 complaints were recorded in this category, representing 57.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 126 | 54.1% |
| Billing | 32 | 13.7% |
| Availability (including rural call completion) | 24 | 10.3% |
| Equipment | 24 | 10.3% |
| Number Portability (keeping your number if you change providers) | 9 | 3.9% |
| Privacy | 8 | 3.4% |
| Cramming (unauthorized charges on your phone bill) | 6 | 2.6% |
| Interference (including signal jammers) | 4 | 1.7% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
129 complaints were recorded in this category, representing 31.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 50 | 38.8% |
| Availability | 46 | 35.7% |
| Speed | 12 | 9.3% |
| Privacy | 10 | 7.8% |
| Interference | 8 | 6.2% |
| Equipment | 3 | 2.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.