FCC Consumer Complaints – 2 October 2023
Introduction
A total of 783 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Monday, 2 October 2023, this represented an increase from the 336 complaints recorded the previous day. Reports were received from 53 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 783
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (267)
- Most reported state/territory
- California (96)
Where the complaints came from
A total of 783 complaints were recorded on 2 October 2023, with reports originating from 559 cities in 53 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 96 | 12.3% |
| Florida | 54 | 6.9% |
| Texas | 49 | 6.3% |
| New York | 48 | 6.1% |
| Illinois | 34 | 4.3% |
| Pennsylvania | 34 | 4.3% |
| Ohio | 26 | 3.3% |
| Georgia | 24 | 3.1% |
| North Carolina | 22 | 2.8% |
| Tennessee | 22 | 2.8% |
| Other states and territories | 373 | 47.6% |
Location highlight
California had the widest distribution of complaints, with reports originating from 68 different cities.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 503 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 503 | 64.2% |
| Internet | 178 | 22.7% |
| TV | 60 | 7.7% |
| Radio | 30 | 3.8% |
| Emergency | 8 | 1.0% |
| Accessibility | 4 | 0.5% |
Phone complaints
503 complaints were recorded in this category, representing 64.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 267 | 53.1% |
| Billing | 70 | 13.9% |
| Availability (including rural call completion) | 64 | 12.7% |
| Equipment | 32 | 6.4% |
| Number Portability (keeping your number if you change providers) | 24 | 4.8% |
| Junk Faxes | 16 | 3.2% |
| Cramming (unauthorized charges on your phone bill) | 13 | 2.6% |
| Interference (including signal jammers) | 9 | 1.8% |
| Privacy | 8 | 1.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
178 complaints were recorded in this category, representing 22.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 69 | 38.8% |
| Availability | 67 | 37.6% |
| Interference | 14 | 7.9% |
| Equipment | 11 | 6.2% |
| Speed | 9 | 5.1% |
| Privacy | 8 | 4.5% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
60 complaints were recorded in this category, representing 7.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 36.7% |
| Indecency | 21 | 35.0% |
| Availability | 12 | 20.0% |
| Equipment | 2 | 3.3% |
| Interference | 2 | 3.3% |
| Loud Commercials | 1 | 1.7% |
Billing and Indecency accounted for the majority of complaints in this category, with other issues reported less frequently.
Radio complaints
30 complaints were recorded in this category, representing 3.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 18 | 60.0% |
| Availability | 7 | 23.3% |
| Indecency | 2 | 6.7% |
| Pirate Radio | 2 | 6.7% |
| Equipment | 1 | 3.3% |
Interference and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.