FCC Consumer Complaints – 18 October 2023
Introduction
On 18 October 2023, 867 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 933 complaints the previous day. Complaints were reported across 47 states and territories, with California slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 867
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (360)
- Most reported state/territory
- California (96)
Where the complaints came from
On 18 October 2023, the 867 complaints recorded by the Federal Communications Commission were reported from 560 cities across 47 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. Despite the overall distribution, a notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 20 of the 31 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 96 | 11.1% |
| Florida | 61 | 7.0% |
| Texas | 59 | 6.8% |
| Illinois | 49 | 5.7% |
| New York | 45 | 5.2% |
| Washington | 41 | 4.7% |
| Pennsylvania | 37 | 4.3% |
| Alabama | 31 | 3.6% |
| Michigan | 30 | 3.5% |
| North Carolina | 27 | 3.1% |
| Other states and territories | 391 | 45.1% |
Location highlight
A large share of complaints in Alabama originated from Feefsdf, which accounted for most reports within the state.
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 584 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 584 | 67.4% |
| Internet | 194 | 22.4% |
| TV | 54 | 6.2% |
| Radio | 27 | 3.1% |
| Emergency | 4 | 0.5% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
584 complaints were recorded in this category, representing 67.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 360 | 61.6% |
| Billing | 90 | 15.4% |
| Availability (including rural call completion) | 51 | 8.7% |
| Equipment | 28 | 4.8% |
| Number Portability (keeping your number if you change providers) | 15 | 2.6% |
| Junk Faxes | 13 | 2.2% |
| Privacy | 9 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.2% |
| Interference (including signal jammers) | 5 | 0.9% |
| Slamming (change of your carrier without permission) | 5 | 0.9% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
194 complaints were recorded in this category, representing 22.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 84 | 43.3% |
| Availability | 61 | 31.4% |
| Privacy | 16 | 8.2% |
| Interference | 15 | 7.7% |
| Equipment | 10 | 5.2% |
| Speed | 8 | 4.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
54 complaints were recorded in this category, representing 6.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 29 | 53.7% |
| Billing | 13 | 24.1% |
| Indecency | 6 | 11.1% |
| Equipment | 4 | 7.4% |
| Interference | 1 | 1.9% |
| Loud Commercials | 1 | 1.9% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.