FCC Consumer Complaints – 1 November 2023
Introduction
A total of 882 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Wednesday, 1 November 2023, this was higher than the 876 complaints recorded the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 378 complaints recorded.
Key statistics
- Total complaints
- 882
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (378)
- Most reported state/territory
- California (111)
Where the complaints came from
On 1 November 2023, the 882 complaints recorded by the Federal Communications Commission were reported from 574 cities across 51 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, a significant concentration was observed in Alabama, where Feefsdf accounted for 31 of the 38 complaints recorded.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 111 | 12.6% |
| Florida | 74 | 8.4% |
| Texas | 59 | 6.7% |
| Illinois | 56 | 6.3% |
| Ohio | 45 | 5.1% |
| New York | 42 | 4.8% |
| Alabama | 38 | 4.3% |
| Michigan | 30 | 3.4% |
| Pennsylvania | 28 | 3.2% |
| Arizona | 24 | 2.7% |
| Other states and territories | 373 | 42.3% |
Location highlight
Complaints in Alabama were heavily concentrated in Feefsdf, which accounted for the majority of reports within the state.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 613 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 613 | 69.5% |
| Internet | 185 | 21.0% |
| TV | 65 | 7.4% |
| Radio | 12 | 1.4% |
| Accessibility | 4 | 0.5% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
613 complaints were recorded in this category, representing 69.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 378 | 61.7% |
| Billing | 82 | 13.4% |
| Availability (including rural call completion) | 51 | 8.3% |
| Equipment | 43 | 7.0% |
| Number Portability (keeping your number if you change providers) | 18 | 2.9% |
| Privacy | 14 | 2.3% |
| Junk Faxes | 12 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.3% |
| Interference (including signal jammers) | 4 | 0.7% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
185 complaints were recorded in this category, representing 21.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 81 | 43.8% |
| Availability | 63 | 34.1% |
| Interference | 13 | 7.0% |
| Speed | 13 | 7.0% |
| Equipment | 11 | 5.9% |
| Privacy | 4 | 2.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
65 complaints were recorded in this category, representing 7.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 43 | 66.2% |
| Billing | 12 | 18.5% |
| Indecency | 5 | 7.7% |
| Equipment | 2 | 3.1% |
| Interference | 2 | 3.1% |
| Privacy | 1 | 1.5% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.