FCC Consumer Complaints – 13 November 2023
Introduction
A total of 823 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 13 November 2023, this represented an increase from the 324 complaints recorded the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 304 complaints.
Key statistics
- Total complaints
- 823
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (304)
- Most reported state/territory
- California (106)
Where the complaints came from
A total of 823 complaints were recorded on 13 November 2023, with reports originating from 568 cities in 50 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 106 | 12.9% |
| Florida | 61 | 7.4% |
| Texas | 60 | 7.3% |
| Illinois | 50 | 6.1% |
| New York | 41 | 5.0% |
| Pennsylvania | 34 | 4.1% |
| Alabama | 29 | 3.5% |
| Arizona | 29 | 3.5% |
| Virginia | 25 | 3.0% |
| Georgia | 24 | 2.9% |
| Other states and territories | 364 | 44.2% |
What the complaints were about
The complaints recorded on this date were spread across 8 complaint categories. The largest number of complaints fell within Phone, which accounted for 577 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 577 | 70.1% |
| Internet | 184 | 22.4% |
| TV | 49 | 6.0% |
| Radio | 6 | 0.7% |
| Accessibility | 2 | 0.2% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 2 | 0.2% |
| Broadband Story | 1 | 0.1% |
Phone complaints
577 complaints were recorded in this category, representing 70.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 304 | 52.7% |
| Billing | 67 | 11.6% |
| Availability (including rural call completion) | 61 | 10.6% |
| Number Portability (keeping your number if you change providers) | 48 | 8.3% |
| Equipment | 43 | 7.5% |
| Junk Faxes | 20 | 3.5% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.7% |
| Interference (including signal jammers) | 10 | 1.7% |
| Privacy | 8 | 1.4% |
| Slamming (change of your carrier without permission) | 6 | 1.0% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers) among the most common.
Internet complaints
184 complaints were recorded in this category, representing 22.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 74 | 40.2% |
| Billing | 57 | 31.0% |
| Interference | 26 | 14.1% |
| Speed | 11 | 6.0% |
| Equipment | 8 | 4.3% |
| Privacy | 8 | 4.3% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
49 complaints were recorded in this category, representing 6.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 30 | 61.2% |
| Billing | 12 | 24.5% |
| Equipment | 3 | 6.1% |
| Indecency | 3 | 6.1% |
| Loud Commercials | 1 | 2.0% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.