FCC Consumer Complaints – 11 January 2024
Introduction
On 11 January 2024, the Federal Communications Commission recorded 955 consumer complaints relating to telecommunications services, this was lower than the 1089 complaints recorded the previous day. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 444 complaints.
Key statistics
- Total complaints
- 955
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (444)
- Most reported state/territory
- California (110)
Where the complaints came from
Reports recorded on 11 January 2024 show 955 complaints originating from 617 cities across 50 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 110 | 11.5% |
| Texas | 87 | 9.1% |
| Illinois | 74 | 7.7% |
| Florida | 69 | 7.2% |
| New York | 53 | 5.5% |
| Alabama | 35 | 3.7% |
| Michigan | 31 | 3.2% |
| Pennsylvania | 31 | 3.2% |
| Arizona | 29 | 3.0% |
| North Carolina | 28 | 2.9% |
| Other states and territories | 407 | 42.6% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone accounted for the largest share, with 686 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 686 | 71.8% |
| Internet | 198 | 20.7% |
| TV | 53 | 5.5% |
| Radio | 8 | 0.8% |
| Emergency | 4 | 0.4% |
| Accessibility | 3 | 0.3% |
| Request for Dispute Assistance | 3 | 0.3% |
Phone complaints
686 complaints were recorded in this category, representing 71.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 444 | 64.7% |
| Billing | 83 | 12.1% |
| Availability (including rural call completion) | 52 | 7.6% |
| Equipment | 48 | 7.0% |
| Number Portability (keeping your number if you change providers) | 20 | 2.9% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.3% |
| Interference (including signal jammers) | 9 | 1.3% |
| Privacy | 9 | 1.3% |
| Rural Call Completion | 8 | 1.2% |
| Junk Faxes | 3 | 0.4% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
198 complaints were recorded in this category, representing 20.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 87 | 43.9% |
| Availability | 57 | 28.8% |
| Interference | 20 | 10.1% |
| Equipment | 13 | 6.6% |
| Speed | 11 | 5.6% |
| Privacy | 10 | 5.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
53 complaints were recorded in this category, representing 5.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 31 | 58.5% |
| Billing | 16 | 30.2% |
| Loud Commercials | 4 | 7.5% |
| Equipment | 1 | 1.9% |
| Indecency | 1 | 1.9% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 444 complaints relating to unwanted calls on this date, representing 46.5% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 431-2961 | 6 | 1.4% |
| (339) 210-5491 | 2 | 0.5% |
| (520) 536-8009 | 2 | 0.5% |
| (202) 346-8290 | 1 | 0.2% |
| (202) 843-9837 | 1 | 0.2% |
| (203) 303-7914 | 1 | 0.2% |
| (207) 295-7456 | 1 | 0.2% |
| (207) 295-7619 | 1 | 0.2% |
| (208) 605-7990 | 1 | 0.2% |
| (215) 610-3337 | 1 | 0.2% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (833) 431-2961 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.