FCC Consumer Complaints – 16 October 2025
Introduction
On Thursday, 16 October 2025, 16 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 10 complaints recorded the previous day. Complaints were reported across 9 states and territories, with California slightly ahead of the other locations. Billing was reported slightly more frequently than other issues.
This date falls within a government shutdown period from 1 October 2025 to 12 November 2025. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 16
- States & territories reporting
- 9
- Most common issue
- Billing (5)
- Most reported state/territory
- California (5)
Where the complaints came from
A total of 16 complaints were recorded on 16 October 2025, with reports originating from 13 cities in 9 states and territories. Due to the relatively low number of complaints recorded on this date, detailed analysis of their geographic distribution is not presented.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 5 | 31.3% |
| Florida | 3 | 18.8% |
| Ohio | 2 | 12.5% |
| Georgia | 1 | 6.3% |
| New York | 1 | 6.3% |
| Pennsylvania | 1 | 6.3% |
| Texas | 1 | 6.3% |
| Virginia | 1 | 6.3% |
| Washington | 1 | 6.3% |
What the complaints were about
A total of 4 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 8 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 8 | 50.0% |
| Internet | 5 | 31.3% |
| Emergency | 2 | 12.5% |
| Radio | 1 | 6.3% |
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.