FCC Consumer Complaints – 18 March 2026
Introduction
On 18 March 2026, the Federal Communications Commission recorded 1307 consumer complaints relating to telecommunications services, this was higher than the 1306 complaints recorded the previous day. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
This date falls within a government shutdown period from 14 February 2026 to 30 April 2026. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 1307
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (514)
- Most reported state/territory
- California (152)
Where the complaints came from
Across 845 cities in 52 states and territories, a total of 1307 complaints were recorded on 18 March 2026. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 152 | 11.6% |
| Florida | 101 | 7.7% |
| Texas | 100 | 7.7% |
| New York | 85 | 6.5% |
| Pennsylvania | 52 | 4.0% |
| North Carolina | 51 | 3.9% |
| Illinois | 49 | 3.7% |
| Georgia | 44 | 3.4% |
| Tennessee | 43 | 3.3% |
| Ohio | 40 | 3.1% |
| Other states and territories | 588 | 45.0% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 996 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 996 | 76.2% |
| Internet | 201 | 15.4% |
| TV | 82 | 6.3% |
| Radio | 13 | 1.0% |
| Emergency | 9 | 0.7% |
| Accessibility | 5 | 0.4% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
996 complaints were recorded in this category, representing 76.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 514 | 51.6% |
| Billing | 221 | 22.2% |
| Availability (including rural call completion) | 80 | 8.0% |
| Equipment | 67 | 6.7% |
| Number Portability (keeping your number if you change providers) | 43 | 4.3% |
| Cramming (unauthorized charges on your phone bill) | 25 | 2.5% |
| Privacy | 18 | 1.8% |
| Interference (including signal jammers) | 15 | 1.5% |
| Junk Faxes | 8 | 0.8% |
| Slamming (change of your carrier without permission) | 5 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
201 complaints were recorded in this category, representing 15.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 99 | 49.3% |
| Availability | 53 | 26.4% |
| Interference | 19 | 9.5% |
| Speed | 12 | 6.0% |
| Equipment | 9 | 4.5% |
| Privacy | 9 | 4.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
82 complaints were recorded in this category, representing 6.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 47 | 57.3% |
| Billing | 15 | 18.3% |
| Indecency | 9 | 11.0% |
| Loud Commercials | 7 | 8.5% |
| Interference | 2 | 2.4% |
| Equipment | 1 | 1.2% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 514 complaints relating to unwanted calls were recorded on this date, representing 39.3% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 909-0815 | 10 | 1.9% |
| (315) 215-8092 | 6 | 1.2% |
| (855) 357-2070 | 5 | 1.0% |
| (607) 294-9001 | 4 | 0.8% |
| (844) 487-9799 | 4 | 0.8% |
| (855) 994-2142 | 4 | 0.8% |
| (866) 771-5844 | 4 | 0.8% |
| (877) 578-4104 | 4 | 0.8% |
| (315) 215-8049 | 3 | 0.6% |
| (304) 209-3908 | 2 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 909-0815 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.