FCC Consumer Complaints – 20 March 2026
Introduction
On Friday, 20 March 2026, the Federal Communications Commission recorded 1118 consumer complaints relating to telecommunications services, complaint volume fell from 1136 complaints the previous day. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
This date falls within a government shutdown period from 14 February 2026 to 30 April 2026. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 1118
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (431)
- Most reported state/territory
- California (137)
Where the complaints came from
Across 740 cities in 52 states and territories, a total of 1118 complaints were recorded on 20 March 2026. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 137 | 12.3% |
| Florida | 113 | 10.1% |
| Texas | 65 | 5.8% |
| New York | 53 | 4.7% |
| Pennsylvania | 50 | 4.5% |
| Virginia | 43 | 3.8% |
| North Carolina | 41 | 3.7% |
| Georgia | 40 | 3.6% |
| Arizona | 36 | 3.2% |
| Illinois | 36 | 3.2% |
| Other states and territories | 502 | 44.9% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 851 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 851 | 76.1% |
| Internet | 174 | 15.6% |
| TV | 72 | 6.4% |
| Radio | 15 | 1.3% |
| Emergency | 5 | 0.4% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
851 complaints were recorded in this category, representing 76.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 431 | 50.6% |
| Billing | 204 | 24.0% |
| Availability (including rural call completion) | 78 | 9.2% |
| Equipment | 60 | 7.1% |
| Number Portability (keeping your number if you change providers) | 34 | 4.0% |
| Cramming (unauthorized charges on your phone bill) | 17 | 2.0% |
| Interference (including signal jammers) | 13 | 1.5% |
| Privacy | 9 | 1.1% |
| Slamming (change of your carrier without permission) | 5 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
174 complaints were recorded in this category, representing 15.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 84 | 48.3% |
| Availability | 43 | 24.7% |
| Interference | 15 | 8.6% |
| Equipment | 12 | 6.9% |
| Privacy | 10 | 5.7% |
| Speed | 10 | 5.7% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
72 complaints were recorded in this category, representing 6.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 35 | 48.6% |
| Billing | 15 | 20.8% |
| Indecency | 9 | 12.5% |
| Loud Commercials | 7 | 9.7% |
| Interference | 3 | 4.2% |
| Privacy | 2 | 2.8% |
| Equipment | 1 | 1.4% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 431 complaints relating to unwanted calls were recorded on this date, representing 38.6% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 994-1953 | 10 | 2.3% |
| (855) 994-2142 | 10 | 2.3% |
| (315) 215-8099 | 9 | 2.1% |
| (315) 215-8126 | 8 | 1.9% |
| (855) 357-2202 | 5 | 1.2% |
| (877) 578-2810 | 4 | 0.9% |
| (607) 294-9001 | 3 | 0.7% |
| (212) 601-6797 | 2 | 0.5% |
| (315) 215-8092 | 2 | 0.5% |
| (866) 386-5913 | 2 | 0.5% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- Several business contact numbers were reported multiple times, with no single number clearly ahead of the others.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.