FCC Consumer Complaints – 23 September 2026
Introduction
On Wednesday, 23 September 2026, 1825 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 1767 complaints recorded the day before. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1825
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (692)
- Most reported state/territory
- California (242)
Where the complaints came from
The 1825 complaints recorded on 23 September 2026 were submitted from 1044 cities across 52 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 242 | 13.3% |
| Texas | 176 | 9.6% |
| Florida | 146 | 8.0% |
| New York | 115 | 6.3% |
| Arizona | 80 | 4.4% |
| Colorado | 67 | 3.7% |
| Pennsylvania | 63 | 3.5% |
| Virginia | 62 | 3.4% |
| Illinois | 59 | 3.2% |
| Ohio | 58 | 3.2% |
| Other states and territories | 757 | 41.5% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 1447 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1447 | 79.3% |
| Internet | 280 | 15.3% |
| TV | 64 | 3.5% |
| Radio | 15 | 0.8% |
| Emergency | 12 | 0.7% |
| Accessibility | 5 | 0.3% |
| Request for Dispute Assistance | 2 | 0.1% |
Phone complaints
1447 complaints were recorded in this category, representing 79.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 692 | 47.8% |
| Billing | 357 | 24.7% |
| Equipment | 118 | 8.2% |
| Availability (including rural call completion) | 105 | 7.3% |
| Number Portability (keeping your number if you change providers) | 71 | 4.9% |
| Cramming (unauthorized charges on your phone bill) | 44 | 3.0% |
| Privacy | 23 | 1.6% |
| Interference (including signal jammers) | 18 | 1.2% |
| Junk Faxes | 7 | 0.5% |
| Slamming (change of your carrier without permission) | 7 | 0.5% |
| Rural Call Completion | 5 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
280 complaints were recorded in this category, representing 15.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 157 | 56.1% |
| Availability | 61 | 21.8% |
| Equipment | 23 | 8.2% |
| Speed | 20 | 7.1% |
| Interference | 16 | 5.7% |
| Privacy | 3 | 1.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
64 complaints were recorded in this category, representing 3.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 26.6% |
| Indecency | 17 | 26.6% |
| Equipment | 10 | 15.6% |
| Interference | 7 | 10.9% |
| Availability | 5 | 7.8% |
| Loud Commercials | 5 | 7.8% |
| Privacy | 2 | 3.1% |
A broad mix of issues was reported in this category, with Billing, Indecency and Equipment among the most common.
Unwanted calls
There were 692 complaints relating to unwanted calls on this date, representing 37.9% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 994-0124 | 10 | 1.4% |
| (877) 961-0019 | 8 | 1.2% |
| (830) 431-9830 | 5 | 0.7% |
| (830) 457-9397 | 5 | 0.7% |
| (217) 834-9517 | 4 | 0.6% |
| (512) 768-9859 | 4 | 0.6% |
| (866) 771-5756 | 4 | 0.6% |
| (877) 372-0872 | 3 | 0.4% |
| (202) 390-1910 | 2 | 0.3% |
| (254) 715-6482 | 2 | 0.3% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 994-0124 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.