FCC Consumer Complaints – 30 September 2026
Introduction
On 30 September 2026, 1784 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 1906 complaints recorded the previous day. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1784
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (601)
- Most reported state/territory
- California (235)
Where the complaints came from
A total of 1784 complaints were recorded on 30 September 2026, with reports originating from 1040 cities in 52 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 235 | 13.2% |
| Florida | 156 | 8.7% |
| Texas | 152 | 8.5% |
| New York | 117 | 6.6% |
| Illinois | 88 | 4.9% |
| Pennsylvania | 65 | 3.6% |
| North Carolina | 64 | 3.6% |
| Colorado | 57 | 3.2% |
| Georgia | 55 | 3.1% |
| Ohio | 55 | 3.1% |
| Other states and territories | 740 | 41.5% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 1384 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1384 | 77.6% |
| Internet | 308 | 17.3% |
| TV | 60 | 3.4% |
| Radio | 13 | 0.7% |
| Emergency | 11 | 0.6% |
| Request for Dispute Assistance | 5 | 0.3% |
| Accessibility | 3 | 0.2% |
Phone complaints
1384 complaints were recorded in this category, representing 77.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 601 | 43.4% |
| Billing | 403 | 29.1% |
| Equipment | 130 | 9.4% |
| Availability (including rural call completion) | 90 | 6.5% |
| Number Portability (keeping your number if you change providers) | 65 | 4.7% |
| Cramming (unauthorized charges on your phone bill) | 46 | 3.3% |
| Privacy | 21 | 1.5% |
| Interference (including signal jammers) | 15 | 1.1% |
| Junk Faxes | 7 | 0.5% |
| Rural Call Completion | 3 | 0.2% |
| Slamming (change of your carrier without permission) | 2 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
308 complaints were recorded in this category, representing 17.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 158 | 51.3% |
| Availability | 55 | 17.9% |
| Equipment | 40 | 13.0% |
| Interference | 22 | 7.1% |
| Speed | 19 | 6.2% |
| Privacy | 14 | 4.5% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
60 complaints were recorded in this category, representing 3.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 20 | 33.3% |
| Indecency | 18 | 30.0% |
| Availability | 10 | 16.7% |
| Loud Commercials | 6 | 10.0% |
| Equipment | 2 | 3.3% |
| Interference | 2 | 3.3% |
| Privacy | 1 | 1.7% |
Billing and Indecency accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 601 complaints relating to unwanted calls on this date, representing 33.7% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (217) 863-7210 | 9 | 1.5% |
| (866) 398-3312 | 8 | 1.3% |
| (866) 771-6045 | 4 | 0.7% |
| (775) 438-1723 | 3 | 0.5% |
| (855) 580-2560 | 3 | 0.5% |
| (555) 555-5555 | 2 | 0.3% |
| (562) 745-6830 | 2 | 0.3% |
| (844) 515-1545 | 2 | 0.3% |
| (855) 883-0484 | 2 | 0.3% |
| (866) 386-5562 | 2 | 0.3% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (217) 863-7210 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.