FCC Consumer Complaints – October 2014
Introduction
The Federal Communications Commission recorded 212 consumer complaints in October 2014 relating to telecommunications services. Reports were received from 42 states and territories, with California recording slightly more complaints than other locations. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 212
- Days with complaint data
- 1
- Days with complaints
- 1
- States & territories reporting
- 42
- Most common issue
- Telemarketing (including do not call and spoofing) (75)
- Most reported state/territory
- California (28)
Daily complaint activity
Daily complaint activity averaged 212 complaints per day during the month. The busiest day was 31 October 2014, when 212 complaints were recorded, and 0 days were above the monthly daily average.
Each bar represents one day of the month. Taller bars indicate more complaints.
Daily reports for this month
Where the complaints came from
A total of 212 complaints were recorded in October 2014, with reports originating from 181 cities in 42 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The monthly distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | Share |
|---|---|---|
| California | 28 | 13.2% |
| Texas | 22 | 10.4% |
| Florida | 13 | 6.1% |
| Georgia | 13 | 6.1% |
| Pennsylvania | 13 | 6.1% |
| New York | 11 | 5.2% |
| Washington | 10 | 4.7% |
| Virginia | 9 | 4.2% |
| Arizona | 8 | 3.8% |
| Ohio | 7 | 3.3% |
| Other states and territories | 78 | 36.8% |
What the complaints were about
The complaints recorded during the month fell into 6 different complaint categories. Phone accounted for the largest share, with 173 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 173 | 81.6% |
| Internet | 19 | 9.0% |
| TV | 11 | 5.2% |
| Radio | 4 | 1.9% |
| Accessibility | 3 | 1.4% |
| Emergency | 2 | 0.9% |
Phone complaints
173 complaints were recorded in this category during the month, representing 81.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 75 | 43.4% |
| Robocalls | 45 | 26.0% |
| Availability (including rural call completion) | 18 | 10.4% |
| Billing | 17 | 9.8% |
| Equipment | 10 | 5.8% |
| Cramming (unauthorized charges on your phone bill) | 5 | 2.9% |
| Number Portability (keeping your number if you change providers) | 3 | 1.7% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.