FCC Consumer Complaints – 31 October 2014
Introduction
On 31 October 2014, 212 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system. Reports were received from 42 states and territories, with California recording slightly more complaints than other locations. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 212
- States & territories reporting
- 42
- Most common issue
- Telemarketing (including do not call and spoofing) (75)
- Most reported state/territory
- California (28)
Where the complaints came from
The 212 complaints recorded on 31 October 2014 originated from 181 cities across 42 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 28 | 13.2% |
| Texas | 22 | 10.4% |
| Florida | 13 | 6.1% |
| Georgia | 13 | 6.1% |
| Pennsylvania | 13 | 6.1% |
| New York | 11 | 5.2% |
| Washington | 10 | 4.7% |
| Virginia | 9 | 4.2% |
| Arizona | 8 | 3.8% |
| Ohio | 7 | 3.3% |
| Other states and territories | 78 | 36.8% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 173 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 173 | 81.6% |
| Internet | 19 | 9.0% |
| TV | 11 | 5.2% |
| Radio | 4 | 1.9% |
| Accessibility | 3 | 1.4% |
| Emergency | 2 | 0.9% |
Phone complaints
173 complaints were recorded in this category, representing 81.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 75 | 43.4% |
| Robocalls | 45 | 26.0% |
| Availability (including rural call completion) | 18 | 10.4% |
| Billing | 17 | 9.8% |
| Equipment | 10 | 5.8% |
| Cramming (unauthorized charges on your phone bill) | 5 | 2.9% |
| Number Portability (keeping your number if you change providers) | 3 | 1.7% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.