FCC Consumer Complaints – 1 November 2014
Introduction
A total of 181 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 1 November 2014, this represented a decline from the 212 complaints recorded the previous day. Reports were received from 40 states and territories, with California accounting for the largest number of submissions at 30 complaints. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 181
- States & territories reporting
- 40
- Most common issue
- Telemarketing (including do not call and spoofing) (60)
- Most reported state/territory
- California (30)
Where the complaints came from
The 181 complaints recorded on 1 November 2014 originated from 161 cities across 40 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 30 | 16.6% |
| Texas | 10 | 5.5% |
| Florida | 9 | 5.0% |
| Ohio | 9 | 5.0% |
| Massachusetts | 8 | 4.4% |
| Illinois | 7 | 3.9% |
| New Jersey | 7 | 3.9% |
| Virginia | 7 | 3.9% |
| Arizona | 6 | 3.3% |
| Michigan | 6 | 3.3% |
| Other states and territories | 82 | 45.3% |
What the complaints were about
A total of 4 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 138 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 138 | 76.2% |
| Internet | 21 | 11.6% |
| TV | 21 | 11.6% |
| Radio | 1 | 0.6% |
Phone complaints
138 complaints were recorded in this category, representing 76.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 60 | 43.5% |
| Robocalls | 31 | 22.5% |
| Availability (including rural call completion) | 16 | 11.6% |
| Billing | 11 | 8.0% |
| Equipment | 10 | 7.2% |
| Cramming (unauthorized charges on your phone bill) | 7 | 5.1% |
| Number Portability (keeping your number if you change providers) | 3 | 2.2% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
21 complaints were recorded in this category, representing 11.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 8 | 38.1% |
| Speed | 5 | 23.8% |
| Billing | 4 | 19.0% |
| Equipment | 4 | 19.0% |
Availability and Speed accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
21 complaints were recorded in this category, representing 11.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 7 | 33.3% |
| Availability | 4 | 19.0% |
| Equipment | 4 | 19.0% |
| Indecency | 3 | 14.3% |
| Loud Commercials | 3 | 14.3% |
Complaints in this category covered a range of issues, including Billing, Availability and Equipment.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.