FCC Consumer Complaints – 2 November 2014
Introduction
On Sunday, 2 November 2014, 99 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 181 complaints recorded the previous day. Reports were received from 32 states and territories, with California recording slightly more complaints than other locations. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 99
- States & territories reporting
- 32
- Most common issue
- Telemarketing (including do not call and spoofing) (22)
- Most reported state/territory
- California (14)
Where the complaints came from
On 2 November 2014, the 99 complaints recorded by the Federal Communications Commission were reported from 90 cities across 32 states and territories. With a relatively low number of complaints recorded on this date, no detailed geographic analysis is included.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 14 | 14.1% |
| New York | 9 | 9.1% |
| Texas | 7 | 7.1% |
| Florida | 6 | 6.1% |
| Connecticut | 4 | 4.0% |
| Illinois | 4 | 4.0% |
| New Jersey | 4 | 4.0% |
| South Carolina | 4 | 4.0% |
| Missouri | 3 | 3.0% |
| North Carolina | 3 | 3.0% |
| Other states and territories | 40 | 40.4% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 58 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 58 | 58.6% |
| TV | 23 | 23.2% |
| Internet | 16 | 16.2% |
| Emergency | 1 | 1.0% |
| Radio | 1 | 1.0% |
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.