FCC Consumer Complaints – 3 November 2014
Introduction
On Monday, 3 November 2014, the Federal Communications Commission recorded 240 consumer complaints relating to telecommunications services, complaint volume increased from 99 complaints the day before. Complaints were reported across 45 states and territories, with California slightly ahead of the other locations. Telemarketing (including do not call and spoofing) recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 240
- States & territories reporting
- 45
- Most common issue
- Telemarketing (including do not call and spoofing) (72)
- Most reported state/territory
- California (37)
Where the complaints came from
The 240 complaints recorded on 3 November 2014 were submitted from 205 cities across 45 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 37 | 15.4% |
| Florida | 21 | 8.8% |
| New York | 15 | 6.3% |
| Pennsylvania | 13 | 5.4% |
| Illinois | 11 | 4.6% |
| Massachusetts | 11 | 4.6% |
| Texas | 11 | 4.6% |
| New Jersey | 9 | 3.8% |
| Minnesota | 8 | 3.3% |
| Ohio | 8 | 3.3% |
| Other states and territories | 96 | 40.0% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone accounted for the largest share, with 166 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 166 | 69.2% |
| TV | 41 | 17.1% |
| Internet | 28 | 11.7% |
| Radio | 4 | 1.7% |
| Accessibility | 1 | 0.4% |
Phone complaints
166 complaints were recorded in this category, representing 69.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 72 | 43.4% |
| Robocalls | 41 | 24.7% |
| Availability (including rural call completion) | 18 | 10.8% |
| Billing | 17 | 10.2% |
| Equipment | 9 | 5.4% |
| Cramming (unauthorized charges on your phone bill) | 5 | 3.0% |
| Number Portability (keeping your number if you change providers) | 4 | 2.4% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
TV complaints
41 complaints were recorded in this category, representing 17.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 16 | 39.0% |
| Equipment | 8 | 19.5% |
| Indecency | 7 | 17.1% |
| Billing | 5 | 12.2% |
| Loud Commercials | 5 | 12.2% |
The remaining complaints in this category were spread across several issues, including Availability, Equipment and Indecency.
Internet complaints
28 complaints were recorded in this category, representing 11.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Speed | 10 | 35.7% |
| Billing | 9 | 32.1% |
| Availability | 8 | 28.6% |
| Equipment | 1 | 3.6% |
The largest share of complaints in this category related to Speed and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.