FCC Consumer Complaints – 4 November 2014
Introduction
On 4 November 2014, the Federal Communications Commission recorded 307 consumer complaints relating to telecommunications services, this was higher than the 240 complaints recorded the day before. Complaints were reported across 42 states and territories, with California slightly ahead of the other locations. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 307
- States & territories reporting
- 42
- Most common issue
- Telemarketing (including do not call and spoofing) (103)
- Most reported state/territory
- California (36)
Where the complaints came from
On 4 November 2014, the 307 complaints recorded by the Federal Communications Commission were reported from 268 cities across 42 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 36 | 11.7% |
| Florida | 27 | 8.8% |
| Texas | 20 | 6.5% |
| New York | 18 | 5.9% |
| North Carolina | 15 | 4.9% |
| Colorado | 12 | 3.9% |
| Georgia | 12 | 3.9% |
| Virginia | 11 | 3.6% |
| Maryland | 10 | 3.3% |
| Minnesota | 10 | 3.3% |
| Other states and territories | 136 | 44.3% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 242 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 242 | 78.8% |
| TV | 28 | 9.1% |
| Internet | 27 | 8.8% |
| Radio | 6 | 2.0% |
| Accessibility | 3 | 1.0% |
| Emergency | 1 | 0.3% |
Phone complaints
242 complaints were recorded in this category, representing 78.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 103 | 42.6% |
| Robocalls | 54 | 22.3% |
| Availability (including rural call completion) | 32 | 13.2% |
| Billing | 32 | 13.2% |
| Equipment | 11 | 4.5% |
| Cramming (unauthorized charges on your phone bill) | 5 | 2.1% |
| Number Portability (keeping your number if you change providers) | 3 | 1.2% |
| Slamming (change of your carrier without permission) | 2 | 0.8% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.