FCC Consumer Complaints – 5 November 2014
Introduction
On Wednesday, 5 November 2014, the Federal Communications Commission recorded 337 consumer complaints relating to telecommunications services, complaint volume increased from 307 complaints the previous day. Complaints were reported across 46 states and territories, with California slightly ahead of the other locations. Telemarketing (including do not call and spoofing) recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 337
- States & territories reporting
- 46
- Most common issue
- Telemarketing (including do not call and spoofing) (100)
- Most reported state/territory
- California (40)
Where the complaints came from
A total of 337 complaints were recorded on 5 November 2014, with reports originating from 293 cities in 46 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 40 | 11.9% |
| Texas | 25 | 7.4% |
| Florida | 22 | 6.5% |
| Alabama | 14 | 4.2% |
| New York | 14 | 4.2% |
| Pennsylvania | 14 | 4.2% |
| Virginia | 14 | 4.2% |
| Washington | 14 | 4.2% |
| Georgia | 12 | 3.6% |
| Maryland | 12 | 3.6% |
| Other states and territories | 156 | 46.3% |
Location highlight
California had the widest distribution of complaints, with reports originating from 32 different cities.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 253 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 253 | 75.1% |
| TV | 53 | 15.7% |
| Internet | 23 | 6.8% |
| Radio | 4 | 1.2% |
| Accessibility | 3 | 0.9% |
| Emergency | 1 | 0.3% |
Phone complaints
253 complaints were recorded in this category, representing 75.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 100 | 39.5% |
| Robocalls | 66 | 26.1% |
| Availability (including rural call completion) | 34 | 13.4% |
| Billing | 24 | 9.5% |
| Equipment | 15 | 5.9% |
| Cramming (unauthorized charges on your phone bill) | 9 | 3.6% |
| Number Portability (keeping your number if you change providers) | 5 | 2.0% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
TV complaints
53 complaints were recorded in this category, representing 15.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 29 | 54.7% |
| Billing | 13 | 24.5% |
| Availability | 4 | 7.5% |
| Loud Commercials | 4 | 7.5% |
| Equipment | 3 | 5.7% |
Indecency and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.