FCC Consumer Complaints – 6 November 2014
Introduction
A total of 379 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Thursday, 6 November 2014, this was higher than the 337 complaints recorded the day before. Complaints were reported across 47 states and territories, with California slightly ahead of the other locations. Telemarketing (including do not call and spoofing) recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 379
- States & territories reporting
- 47
- Most common issue
- Telemarketing (including do not call and spoofing) (108)
- Most reported state/territory
- California (39)
Where the complaints came from
The 379 complaints recorded on 6 November 2014 originated from 308 cities across 47 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 39 | 10.3% |
| Florida | 33 | 8.7% |
| Texas | 26 | 6.9% |
| Georgia | 17 | 4.5% |
| Michigan | 16 | 4.2% |
| Washington | 16 | 4.2% |
| New York | 15 | 4.0% |
| Pennsylvania | 15 | 4.0% |
| Maryland | 13 | 3.4% |
| Virginia | 13 | 3.4% |
| Other states and territories | 176 | 46.4% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 265 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 265 | 69.9% |
| TV | 80 | 21.1% |
| Internet | 27 | 7.1% |
| Radio | 6 | 1.6% |
| Accessibility | 1 | 0.3% |
Phone complaints
265 complaints were recorded in this category, representing 69.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 108 | 40.8% |
| Robocalls | 79 | 29.8% |
| Billing | 27 | 10.2% |
| Availability (including rural call completion) | 24 | 9.1% |
| Equipment | 13 | 4.9% |
| Cramming (unauthorized charges on your phone bill) | 8 | 3.0% |
| Number Portability (keeping your number if you change providers) | 5 | 1.9% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
TV complaints
80 complaints were recorded in this category, representing 21.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 37 | 46.3% |
| Equipment | 16 | 20.0% |
| Availability | 15 | 18.8% |
| Billing | 11 | 13.8% |
| Loud Commercials | 1 | 1.3% |
Indecency and Equipment were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.